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Ops Eng Technician - JNS, OpsTech Solutions, Supply Chain Key job responsibilities Support and work in assigned department, as required Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues Work through inbound receive tickets Complete process audits Assist with collecting metrics and product attributes Assist with testing out new technologies and software Track and report labor hours Write and verify SOP compliance Diagnose, route and resolve customer tickets Ensure successful area performance through tracking, reporting, and feedback of performance Participate in Operational Excellence initiatives Become an expert in Operations workflow Review and update SOP, as required Assist in keeping work area clean and organized Identify and address safety hazards within the work area Participate in safety initiatives Additional duties, as assigned A day in the life Check for assigned work Review tickets, provide updates and / or chase stakeholders for updates Review the inbound receive area to check for blockers Sync with Operations and address any concerns / call‑outs Write SOPs Assist with operational problems Collect and collate data About the team The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers. Qualifications High school or equivalent Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Experience in a dynamic environment with a high degree of customer service Experience setting up, taking down and re‑locating PC systems Experience supporting Windows, Mac and / or Linux operating systems in a corporate setting Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https : / / hiring.amazon.com / why-amazon / benefits. #J-18808-Ljbffr
