Business Travel Consultant Team Leader
2 settimane fa
About BizAwayHere at BizAway, we Deliver the Future of Travel.We are looking for a driven and enthusiastic Business Travel Consultant Team Leader (m/w/d)As a Team Leader, you will play a key role in guiding and supporting a group of Travel Agents, ensuring excellence in service delivery and operational performance. You will be responsible for maintaining high-quality standards, fostering a positive team culture, and collaborating cross-functionally with other departments (Quality, WFM, Back Office, and GTM&VIP teams) to achieve business goals.Lead, motivate, and support a team of Travel Agents in their daily activitiesMonitor KPIs related to service quality, productivity, and client satisfactionConduct regular 1:1s, performance reviews, and feedback sessions.Coordinate training needs and collaborate with the Quality & Training areaEnsure team compliance with internal processes and SLA commitmentsWork closely with Workforce Management to plan shifts and capacitySupport escalations and complex cases, ensuring client-first resolutionIdentify opportunities for process improvement and automationContribute to projects aimed at enhancing service efficiency and scalability.Your Basic Qualifications5+ years of experience in a travel management or customer service environmentProven experience leading teams (in travel industry)Strong knowledge of GDS systems (Amadeus, Galileo, Sabre)Excellent communication, organizational, and problem-solving skillsFluent in Italian and English (other European languages are a plus)A proactive mindset, with the ability to inspire and lead by examplePassion for people development and continuous improvement.We are also interested inAbility to learn and adapt to new software technologiesFamiliarity with Zendesk or other ticketing/CRM systems.Experience in managing multilingual or multi-market operationsStrong verbal and written communication skillsOur offer✈️ A seat on a scale-up with skyrocketing growthAttractive Compensation, Including Equity In The CompanyDevelopment of your entrepreneurial spirit, having the chance to implement real-impact business decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick-start your day and free beers to celebrate togetherHybrid setting and flexible working policy and great offices in EuropeBizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesBusiness Consulting and Services#J-18808-Ljbffr
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Business Travel Consultant Team Leader
1 settimana fa
milano, Italia Altro A tempo pienoAbout BizAwayHere at BizAway, we Deliver the Future of Travel.We are looking for a driven and enthusiastic Business Travel Consultant Team Leader (m/w/d)As a Team Leader, you will play a key role in guiding and supporting a group of Travel Agents, ensuring excellence in service delivery and operational performance. You will be responsible for maintaining...
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Business Travel Consultant Team Leader
6 giorni fa
Milano, Lombardia, Italia BizAway A tempo pienoAbout BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Business Travel Consultant Team Leader
5 giorni fa
Milano, Italia Bizaway A tempo pienoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. ??We are a solid international company with strong ambitions and great expertise. With a focus on sustainability ??, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Milano, Italia Bizaway S.R.L. (Es) A tempo pienoAbout BizAway Here at BizAway, we Deliver the Future of Travel.??We are a solid international company with strong ambitions and great expertise.With a focus on sustainability ??, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Business travel consultant remote
2 settimane fa
Milano, Italia CISALPINA TOURS SPA A tempo pienoSocietà italiana parte di e leader nel settore Business Travel , è alla ricerca di professionisti appassionati e competenti da inserire come Business Travel Consultant presso le sedi di:Rosta – Corso Moncenisio, 41, 10090 Rosta TORoma – Lungotevere Vittorio Gassman, 22, 00146 Roma RMEmetterai titoli di viaggio e gestirai cambi, cancellazioni e rimborsi...
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Business Travel Consultant Remote
2 settimane fa
Milano, Italia CISALPINA TOURS SPA A tempo pienosocietà italiana parte di e leader nel settore Business Travel , è alla ricerca di professionisti appassionati e competenti da inserire come Business Travel Consultant presso le sedi di: Rosta – Corso Moncenisio, 41, 10090 Rosta TO Roma – Lungotevere Vittorio Gassman, 22, 00146 Roma RM Emetterai titoli di viaggio e gestirai cambi, cancellazioni e...
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Business Travel Consultant Remote
2 settimane fa
Milano, Italia CISALPINA TOURS SPA A tempo pienosocietà italiana parte di e leader nel settore Business Travel , è alla ricerca di professionisti appassionati e competenti da inserire come Business Travel Consultant presso le sedi di: Rosta – Corso Moncenisio, 41, 10090 Rosta TO Roma – Lungotevere Vittorio Gassman, 22, 00146 Roma RM Emetterai titoli di viaggio e gestirai cambi, cancellazioni e...
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Business Travel Consultant
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Senior Business Travel Consultant
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Milano, Italia CISALPINA TOURS SPA A tempo pienoUn'agenzia di viaggio di fama cerca un Business Travel Consultant a Milano. Sarai responsabile dell'organizzazione delle trasferte di lavoro, gestendo ogni dettaglio come voli, treni e hotel. Si richiede esperienza nel Business Travel e capacità analitiche per comprendere le esigenze dei clienti. Questo è un ruolo dinamico che richiede precisione e...
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Experienced Business Travel Consultant
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Milano, Italia CISALPINA TOURS SPA A tempo pienoCTI (Cisalpina Tours International), società italiana parte di MSC Group e leader nel settore Business Travel , è alla ricerca di professionisti appassionati e competenti da inserire come Business Travel Consultant presso le sedi di: (…) Forte della tua esperienza pregressa, organizzerai con cura e precisione le trasferte di lavoro dei dipendenti delle...
