Automation & Intelligent Operations Lead

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. We are looking for an Automation & Intelligent Operations professional to join our Delivery Operations team. The Automation & Intelligent Operations Lead function accelerates efficiency and quality by building and operating AI- and rules-powered workflows—owning the triage automation, enabling Cost Pricing for Commercial, and implementing the RFI–RFP assistant with strong guardrails and reliability. This role integrates automations natively into HubSpot and Jira to reduce cycle times, improve accuracy, and provide clear telemetry for continuous improvement. You will partner with Product, Engineering, Solutions, Implementation, and Operations to translate business rules into robust automations with measurable outcomes and human-in-the-loop controls. Location: EMEA Region What’s the opportunity? Own the intersection of Delivery and intelligent automation. You’ll lead the triage AI agent, partner on CPQ enablement for Commercial, and implement the RFI–RFP assistant—shipping measurable outcomes with robust reliability and guardrails. You’ll integrate automations natively into HubSpot and Jira to reduce cycle times and increase quality. What will I be doing? Lead the triage automation lifecycle: translate business rules and HubSpot deal attributes into models/workflows, define precision/recall targets, build evaluation datasets, and run shadow/A‑B tests; implement human-in-the-loop review in Jira with feedback loops back to rules/models. Partner with Product/Engineering on CPQ: encode Delivery rules/guardrails, define acceptance criteria, validate pricing/packaging logic, and instrument telemetry; integrate with HubSpot as needed to reduce Delivery touch time while managing risk. Implement and continuously improve the RFI–RFP assistant: retrieval quality, prompt/guardrail management, audit logs, red‑teaming, and performance benchmarks; align with Delivery AI Principles. Build lightweight automations for Delivery ops: Go‑Live checklisters (HubSpot/Jira), MPAD validators, Guru freshness bots, SLA breach alerts; integrate via APIs/webhooks into HubSpot, Jira, Slack, and CRM. Define reliability SLOs, incident response, and roll-back plans for automations; pipe telemetry to dashboards and partner with Insights on instrumentation. Maintain technical runbooks; drive an automation roadmap tied to ROI and OKRs; apply PM skills to scope, deliver, and iterate automation projects. What skills do I need? 6–8+ years in automation/AI operations, RevOps, or product-oriented ops, delivering rules/ML/LLM-powered workflows in production. Hands‑on with workflow automation and API integrations across HubSpot and Jira (webhooks, automation rules, custom fields/properties, status transitions). Familiarity with LLM/RAG patterns (prompting, evaluation, guardrails) and experimentation methods (offline eval sets, shadow/A‑B testing, post‑launch monitoring). Ability to translate ambiguous business rules into robust, testable logic with controls; comfort instrumenting telemetry and operational metrics in HubSpot/Jira. Strong cross‑functional leadership with Product/Engineering/Data; clear technical writing and runbook discipline; PM skills for planning, risk management, and delivery. Nice to have: CPQ/quote‑to‑cash experience; incident management/SRE‑style reliability practices. What do we offer? Remote work: work from anywhere or one of our offices around the globe* Flexibility: we have flexible schedules and we are driven by performance. Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity. Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. Learning & development: get access to a Premium Coursera subscription. Language classes: we provide free English, Spanish, or Portuguese classes. Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back *For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process Also, you can check out our webpage, LinkedIn, Instagram and Youtube for more about dLocal #J-18808-Ljbffr