Concierge and Events
3 settimane fa
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams, and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.The Concierge must possess outstanding hospitality, communication, and organizational skills, along with effective decision-making abilities. Paying keen attention to detail, the Concierge is fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions, and queries, ensuring the highest level of service. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations is executed in a flawless, timely manner.Qualifications :SHIPBOARD employment typeAbility to speak English clearly, distinctly, and cordially with guests2-3 years of background experience as Front Desk / Receptionist in a 4 or 5-star HotelExperience in handling different types of events with 80+ guestsGuest services shipboard experience is an advantageEssential duties and responsibilities :Acts as the primary contact, advocate, and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups, and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable for the seamless execution of all Group, Loyalty, and Concierge events, their organization, and the stakeholders involved.Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and active listening.Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces, conference rooms, and materials, ensuring a clean, organized, fully stocked, welcoming, and luxurious environment.Maintains complete knowledge of all brand features, ship-related information, revenue products, voyage/destination details, guest information, and preferences.Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, activities, wine, spa, shore excursions, flowers, tailoring, and babysitting.As an Officer, leads by example by maintaining a firm, calm composure in all situations, treating all guests and crew with humility and respect, championing cleanliness and orderliness in all areas, greeting guests and crew following WAYS philosophy, and taking full ownership of occurrences requiring leadership and direction.#J-18808-Ljbffr
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Concierge and Events
3 settimane fa
Milan, Italia Altro A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
3 settimane fa
Milan, Italia Altro A tempo pienoDirect message the job poster from Celebrity CruisesThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams,...
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Concierge and Events
3 settimane fa
Milan, Italia Celebrity Cruises A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
3 giorni fa
Milan, Italia Celebrity Cruises A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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VIP Concierge
6 giorni fa
Milan, Italia Altro A tempo pienoA luxury cruise line based in Milan is seeking a Concierge to enhance the guest experience. The role involves managing events, addressing guest needs, and ensuring a high level of personalized service. Candidates should have 2-3 years of experience in a 4 or 5-star hotel environment, with strong hospitality, communication, and organizational skills. This...
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Concierge
10 ore fa
Milan, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Banqueting and Events Manager
5 giorni fa
Milan, Italia Altro A tempo pienoWe are seeking a dynamic and highly organized Banqueting& Events Lead to join our team.The ideal candidate will be responsible for planning, coordinating, and executing a variety of events, from corporate conferences and trade shows to social gatherings and weddings.You will ensure that all aspects of the event run smoothly, delivering memorable and...
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People and events manager
2 settimane fa
Milan, Italia Altro A tempo pienoJoin to apply for the People and events manager role at Bending Spoons .At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers, where team members grow to their full potential, operates at unparalleled levels of effectiveness and efficiency, and creates value for shareholders at an...
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People and events manager
3 settimane fa
Milan, Italia Altro A tempo pienoPeople and events manager at Bending SpoonsJoin to apply for the People and events manager role at Bending Spoons.At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of...
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People and events manager
3 settimane fa
Milan, Italia Altro A tempo pienoPeople and events manager at Bending Spoons Join to apply for the People and events manager role at Bending Spoons.At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of...
