Quality Specialist, AGI Data Services
1 settimana fa
Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilitiesDefine and implement quality metrics for established workflowsCreate prescriptive actions for quality issuesPartner with customers, operations and internal support teams to optimize workflow qualityConduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvementsAnalyze data trends and develop solutionsMonitor quality performance and coach operations teamsCreate and maintain quality metrics reportsHandle customer escalations and recommendationsEvaluate and suggest improvements for quality toolsSupport process documentation and implementationBasic QualificationsBachelor's degree or equivalentBusiness English proficiencyIntermediate Excel skills (VLOOKUPS, PIVOTS, formulas)Experience in Machine Learning/Data LabelingStrong process expertise in data servicesExperience in coaching and process improvementAnalytical and problem‑solving capabilitiesPreferred QualificationsExperience with speech or language dataAbility to work in ambiguous environmentsProject management experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
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Quality Specialist, AGI Data Services
2 settimane fa
Milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...
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Quality Specialist, Agi Data Services...
2 settimane fa
Milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow.When quality issues arise, these...
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Quality Specialist, AGI Data Services
1 settimana fa
Via Milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...
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Software Development Manager, Agi Data Services
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Milano, Italia Amazon A tempo pienoSoftware Development Manager, AGI Data ServicesWant to help build the next generation of search and intelligent assistant products?Join us!We are looking for a talented Software Development Manager to help us develop build the software and systems to achieve our vision to \"Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with...
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