Quality Specialist, AGI Data Services
1 settimana fa
Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence. Key job responsibilitiesDefine and implement quality metrics for established workflows Create prescriptive actions for quality issues Partner with customers, operations and internal support teams to optimize workflow quality Conduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvements Analyze data trends and develop solutions Monitor quality performance and coach operations teams Create and maintain quality metrics reports Handle customer escalations and recommendations Evaluate and suggest improvements for quality tools Support process documentation and implementationBasic QualificationsBachelor's degree or equivalent Business English proficiency Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) Experience in Machine Learning/Data Labeling Strong process expertise in data services Experience in coaching and process improvement Analytical and problem‑solving capabilitiesPreferred QualificationsExperience with speech or language data Ability to work in ambiguous environments Project management experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
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Quality Specialist, Agi Data Services...
2 settimane fa
Milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow.When quality issues arise, these...
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Quality Specialist, AGI Data Services
2 settimane fa
Milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...
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Software Development Manager, AGI Data Services
2 giorni fa
milano, Italia Amazon A tempo pienoSoftware Development Manager, AGI Data Services Want to help build the next generation of search and intelligent assistant products? Join us! We are looking for a talented Software Development Manager to help us develop build the software and systems to achieve our vision to \"Be best-in-class at acquiring, creating and ground-truthing all kinds of data,...
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Quality Specialist, AGI Data Services
1 settimana fa
milano, Italia Amazon A tempo pienoQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...
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Software Development Manager, Agi Data Services
1 giorno fa
Milano, Italia Amazon A tempo pienoSoftware Development Manager, AGI Data ServicesWant to help build the next generation of search and intelligent assistant products?Join us!We are looking for a talented Software Development Manager to help us develop build the software and systems to achieve our vision to \"Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with...
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Software Development Engineer, AGI Vertical Services
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Finance Manager, AGI Finance
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Milano, Italia Amazon A tempo pienoJob ID: | Amazon.com Services LLC Amazon’s Artificial General Intelligence (AGI) Finance team is seeking a highly effective Finance Manager to join our team. This role will partner with Amazon's AGI Team to build the world’s best Artificial General Intelligence that will enable every Amazon business to deliver increasingly more value to its customers. It...
