Customer Service Representative

2 settimane fa

Gallarate, Lombardia, Italia IRCA Group A tempo pieno

Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.

Headquartered in Italy, IRCA Group has a strong track record of growth over the last decade, with 22 manufacturing facilities all over the world, 2000+ employees and €1 billion of revenues.

What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

Purpose of Position: We are looking for a proactive Customer Service Representative whose aim is to ensure the best support of our clients for foreign markets. He/she will be responsible for all the process from pre to post sales, including listening to customer concerns, answering customer questions, and providing information about the company's products and services. This is a key role to ensure the right management of orders, claims management, and to guarantee the constant update of the price list.

Description of main Activities / responsibilities:
  • Orders Management
  • Complaint and returns management
  • Credit Notes and active invoices
  • Inserting updated prices into management system
  • Keeping the price lists updated
  • Contact with clients and maintain high-quality relationships with them
  • Contact with foreign colleagues to support foreign orders requests
Requisitions:
  • Education : Degree in foreign languages and/or Economics
  • Professional skills: Analytical skills, time management, client management, order management.
  • Experience : At least 3 years of experience in productive / manufacturing industries in the specific role
  • Language skills : Proficiency in English and German is mandatory.
  • IT Skills : Good knowledge of the main IT tools. Mastery of Excel is mandatory.
  • Soft skills : Problem solving, strong aptitude for communication and interpersonal relationships, openness to change and continuous learning, propensity for teamwork, willingness to work in an international context.

We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.

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