Sr. Supply Chain Manager, Returns Planning

Sr. Supply Chain Manager, Returns Planning Job ID: | Amazon.com Services LLC As a Supply Chain Manager within the Returns Long term Network topology planning and S&OP (Sales and Operations Planning), you will have the opportunity to own supply chain planning for all of US Returns. You will have a holistic view of supply and demand within the Amazon Returns network and be an integral part in creating and implementing large scale strategic initiatives in inventory optimization, transportation cost, labor capacity management and more – all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data‑driven decisions and manage stakeholder relationships while planning and executing within an ever‑changing environment. The Sr. Supply Chain Manager will work in a fast‑paced, fluid environment and be responsible for communicating business conditions and decisions effectively with stakeholders across multiple groups and levels – from warehouse associates to various Amazon Directors and VPs. In this role, the Sr. Supply Chain Manager will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large‑scale influence. This role is a blend of short‑term execution and long‑term strategic planning, that requires quick decision‑making, with incomplete data, while also thinking big and influencing the long‑term direction of the network. The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer, faster, more efficient, and more cost‑effective manner. Key job responsibilities Demonstrate strong Customer focus Make sound business judgments to drive both tactical as well as strategic improvements Own programmatic execution and the detailed and strategic levels Identify, prioritize, and implement processes to eliminate defects in the supply chain Create, develop, and drive solutions that lead to a richer end‑to‑end customer experience Execute thorough root cause analysis and deliver results Successfully operate and influence in a cross‑functional capacity Oversee the development of network modeling tools and methodologies to simulate and optimize the returns network Establish metrics and KPIs to measure network performance and drive continuous improvement Identify opportunities to leverage technology and automation to enhance returns processing capabilities A day in the life This supply chain manager will be responsible for creating plans for the Returns network. Weekly standard work will be relatively consistent but will need to be flexible with addressing operational problems as they arise and partnering with relevant stakeholders. About the team This is a relatively new team within Amazon that is quickly scaling in order to provide more support to the Returns network. Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr