Customer Support Representative

2 settimane fa

Lombardia, Italia BÜCHI Labortechnik GmbH A tempo pieno

Language, Location* #### Europe* #### America* #### Asia**Cornaredo, Italy**# Customer Support RepresentativeIn this function you will have the primary responsibility of maintaining a high level of customer support through excellence. CSRs are responsible for several customer engagement activities. The CSR will act as a liaison between customers and the appropriate internal organizations such as sales, service, finance, and warehouse operations.* Type:**Full-time*** Excellent verbal, written communication skills with a strong interest in interacting directly with customers by phone, eMail, and eChat* Skilled at developing and maintaining effective working relationships* Displaying a positive, confident attitude and accepting ownership for individual results* Strong organizational and time management skills* Good in both written and oral English, experienced in Microsoft Office, Salesforce or equivalent CRM/ERPWe offer you a challenging and rewarding job in a dynamic company with attractive employment conditions. You will be part of a highly qualified team, with good working relationships and development possibilities..We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only.* Manage, support and coordinate the order management process for both sales and service; including from quote to invoice, returns, warranty, quality issues, pricing, order status and product availability.* Communicate with customers via phone, email, and web to respond to routine inquiries and resolve concerns* Answer order, product, and service questions to the best of ability using the tools provided* Use and update SAP and Salesforce according to the process guidelines (opening of service cases and control the service reports and conversion in SAP, data input and management of maintenance contracts)* Define, in cooperation with service engineers, activities and communication to customer* Maintain the highest level of professionalism, integrity, and honesty to promote a positive BUCHI image#J-18808-Ljbffr

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