Service Manager

Service Manager About the Job Join Allianz as a Service Manager to coordinate together with the Service Owner our dynamic IT Investment Treasury and Compliance teams, which are responsible for the evolution and management of IT systems supporting finance business on investments and treasury and Compliance / AML processing. Our teams plays a crucial role in continuously enhancing system functionalities to meet new business needs, managing systems in production, and defining and implementing the technological roadmap for platform evolution. Our platforms are based on Java and Mainframe technologies, composed of both components deployed in the cloud and on-premises. We are on a trajectory to progressively transition from Mainframe to Java technology and complete the migration to cloud solutions. In this context, we are seeking a Service Manager with proven experience in maintaining / evolving complex service solutions and implementing transformation projects. If you are passionate about maintaining and creating impactful solutions and thrive in a dynamic environment, we invite you to be part of our journey. What you do Take operational responsibility on behalf of the Service Owner to manage Business Services and IT Service Offerings (ITSO), ensuring stable and efficient operations. Ensure the coordination, tracking, and handover of services according to the service description and SLAs, including both internal and outsourced operations. Strive for continuous service improvement in line with Allianz Technology's strategic framework, using an end-to-end customer perspective to set and drive the future roadmap for the managed portfolio. Steer service providers on a regular basis to ensure balanced service delivery according to service lifecycle management, service catalogue, and contract management. Develop cost-effective IT services that contribute to the overall Allianz Technology service portfolio, including budget and cost-effective planning and design. Participate in the definition of security standards, their monitoring, and compliance with IT standards and processes. Engage in customer relationship management and supplier / provider management, collaborating with different teams, departments, and branches. Maintain the service master data in the Service Catalog Information Management (SIM), including self-service capabilities. Supervise or manage assigned teams according to Allianz leadership values and People Attributes, prioritizes and delegates tasks, ensures compliance with health and safety standards, communicates actively, and supports employees in their professional and personal development. What you bring Innovative Solutions to address existing challenges, such as technological transitions or process optimizations. Base knowledge of Java-based architectures, microservices, and cloud-based solutions. Experience in transitioning from Mainframe environments would be a plus. Some familiarity with Mainframe solutions, possibly contributing to the definition of smooth technological evolution steps. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, to drive the integration of diverse technological components. Degree in IT, Engineering or other technical / economical with at least 5 years of relevant experience in a service management role. Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken. I82814 | Operations | Professional | Allianz Technology | Full-Time | Permanent What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction. In short : We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at : / company / allianz-technology. Commitment to Integrity, Fairness & Inclusion Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. To Recruitment Agencies : Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. #J-18808-Ljbffr