Performance and Service Senior Professional

Performance and Service Senior Professional1 day ago Be among the first 25 applicantsIn GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for a Performance and service senior professional.The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.The performance and service senior professional plays a key role in the Service Level monitoring and in driving process improvement for Anti-Financial Crime and Anti-Money Laundering service:Ensuring ownership and oversight of timely reporting cycles and delivering high-quality insights to senior management;Leading and supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, overseeing the validation and the analysis of operational and performance data;Providing end-to-end operational support, ensuring robust documentation governance and accurate and reliable tracking of dataKey Responsibilities:Own and oversee SLA compliance identifying deviations and proposing and driving corrective actionsProvide actionable, management-ready insights to improve processes and subsequently lead the implementation of the initiatives, with a continuous improvement approachCoordinate local teams across Shared Service locations for data collection, input and validationOwn the preparation of performance review meetings and periodic KPI reportsProvide analytical support for benchmarking and productivity tracking, ensuring data reliability and comparabilityMain activitiesFor selected geographies in the scope of the Shared Service:Manage outsourcing performance and ensure compliance with defined SLAs and KPIsActively contribute to the development and maintenance of the performance governance modelLead and support continuous improvement projects, ensuring robust data analysis and effective monitoring of implemented actionsOversee SLA adherence, identify anomalies and escalate deviations to the managementOwn the organization and preparation of dashboards and performance reports (KPIs, SLAs, cost, productivity) for periodic reviews and governance meetingsAcross geographies for the full scope of the shared service:Drive the activation of selected standardization initiativesFacilitate and promote knowledge sharing and adoption of best practicesOversee and ensure quality in the consolidation and formatting of periodic dashboards and KPI packsRequirementsTechnical capabilitiesSolid and proven understanding of shared service operations and performance governance modelsHigh analytical accuracy, strong attention to detail and ability to synthesize large data sets into management ready outputsIn-depth knowledge of KPI and SLA frameworks and performance reporting principlesAdvanced proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and in MS Office suiteStrategic capabilitiesStrong problem-solving mindset and capacity to identify trends and improvement areasStrong attention to detail and operational task ownershipHigh level of collaboration and communication skills to interact with SSC peers and managementCuriosity and proactive attitude to drive process standardization and efficiency gainsIdeal backgroundBachelor’s degree in Economics, Statistics, Business Administration or related fieldExtensive experience (10-15 years) in transformation projects in operational environments, or in performance management and reporting roles. Previous experience in PMO roles highly valuedProfessional proficiency in written and spoken EnglishCompany ProfileGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1,200 people.Seniority level: AssociateEmployment type: Full-timeJob function: Information TechnologyIndustries: InsuranceReferrals increase your chances of interviewing at Generali by 2xGet notified about new Performance Specialist jobs in Milan, Lombardy, Italy.#J-18808-Ljbffr