Application Engineer

Application Engineer – lingua francese at Xylem Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary The Application Engineer provides direct technical support to internal and external customers regarding product/application information, product selection, and special quotation. For projects related to Building Service, Industrial or Public Utilities applications, or involving key customers, he/she works closely with Sales coordinating the activities of internal departments (Product Management, R&D, Operations) to deliver the requested documentation. This role is critical to ensuring customer satisfaction and quick field problem solving. Responsibilities Provide customers with technical support for selection of standard/customized products, showing an extensive knowledge of our product portfolio and possible applications Work together with Sales to understand customer needs and applications, and provide the best profitable product solutions (standard or customized) Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the customer Quote customized/standard products for single projects or develop offers for tenders Cooperate with the training department and sales giving support to customers (customer visit, witness test) Cooperate with Sales Assistants to solve issues about customer product need Contribute with new ideas/suggestions to continuous improvement Provide technical solution to OEM and large/international key accounts in the EMEA region Support OEM KAMs of Xylem Commercial team (Sales) Provide feedback to product management team on highly requested special features Attend exhibitions Visit customers on demand for technical support to commercial team (Sales) Work closely with Sales in specific Industrial and/or Public Utilities projects Collaborate in project management Cross-boundary collaboration Organization, prioritization and planning Effective communication, open mind and positive approach Customer orientation Inspiring accountability Problem solving Conflict management Required Qualifications Bachelor’s degree in Mechatronic or Mechanical Engineering Good spoken and written English and Italian is mandatory French spoken and written will be considered a plus Preferred Qualifications 1 or 2 years of experience in a related field and position Experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus Contract Permanent, full-time Benefits Company canteen and company bonus Company Overview Our products impact public utilities, industrial sectors, residential areas, and commercial buildings. With a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities, we partner to create a world where water challenges are met with ingenuity and dedication. We recognize the power of inclusion and belonging in driving innovation. Senior­ity Level Entry level Employment Type Full-time Job Function Engineering and Information Technology Industries Industrial Machinery Manufacturing #J-18808-Ljbffr