Customer Success Manager

Customer Success Manager (Remote from Italy) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Italy. This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You will manage the full customer lifecycle—from onboarding and activation to expansion and renewal—while collaborating with cross‑functional teams to drive adoption, optimize processes, and align platform capabilities with client goals. The position allows for remote work, supporting clients across EMEA, and provides the chance to be a trusted advisor, influence product strategy, and contribute to business growth in a dynamic fintech environment. Accountabilities Serve as the main point of contact for B2B/enterprise customers, building and maintaining strong, long‑term relationships Ensure customer satisfaction, retention, and measurable success outcomes throughout the customer lifecycle Manage escalations with empathy, identifying and mitigating risks proactively Drive adoption of platform features and disseminate best practices to clients Collaborate with Product, Sales and Operations teams to champion partner needs and influence roadmap priorities Provide executive reporting, including QBRs, aligning customer goals to platform outcomes Develop and execute strategies for optimizing customer experience and achieving shared business objectives Requirements 4–6 years of experience in a customer success or client‑facing role managing relationships Experience in SaaS, APIs, or fintech platforms, ideally within broker‑dealer or financial services Strong communication skills and ability to work remotely and independently across EMEA hours Proven ability to manage customers of varying sizes and understand their business priorities Problem‑solving mindset, adaptability, and willingness to collaborate across teams Passion for enabling access to financial services and contributing to client success Nice‑to‑have: startup experience, exposure to international B2B clients, or familiarity with broker‑dealer operations Benefits Competitive salary and stock options Health benefits package Home‑office setup allowance (one‑time USD $500) and monthly stipend (USD $150 via Brex Card) Opportunities to work remotely and flexibly Dynamic, high‑growth environment with learning and development opportunities Supportive team culture that values ownership, transparency, and collaboration Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Data Privacy Notice By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr