Incident Manager
6 giorni fa
Role Overview We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. Key Responsibilities Manage and coordinate the resolution of incidents from detection to closure. Act as the primary point of contact for incident escalation and communication. Ensure timely restoration of services in line with SLAs and governance standards. Document incident details, timelines, and actions taken in ITSM tools. Facilitate post-incident reviews and contribute to root cause analysis (RCA). Collaborate with Problem Management and Change Management teams to prevent recurrence. Support continuous improvement of incident management processes. Required Skills & Qualifications 2–3 years of experience in Incident Management or IT Service Operations. Good understanding of ITIL framework and service management principles. Strong communication and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Experience with ITSM tools (e.g., ServiceNow, Remedy). Preferred Qualifications ITIL v4 Foundation Certification. Exposure to major incident handling in enterprise environments. Soft Skills Analytical and problem-solving mindset. Ability to remain calm and decisive during critical situations. Team-oriented with strong collaboration skills. #J-18808-Ljbffr
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Incident Manager
5 giorni fa
Torino, Italia Idpp A tempo pienoRole OverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong...
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Incident Manager
3 settimane fa
Torino, Italia idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident manager
5 giorni fa
Torino, Italia Idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Remote Incident Manager — Itil
3 giorni fa
Torino, Italia Herzum Software S.R.L. Unipersonale A tempo pienoA leading IT consulting company is seeking an Incident Manager to join their team remotely.The role requires 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong communication skills.You will coordinate incident resolution to maintain service continuity and minimize business impact.The ideal candidate must be...
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Incident Manager
2 settimane fa
Torino, Italia Q1 Technologies, Inc. A tempo pienoWe are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication...
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Incident Response Lead
2 settimane fa
Torino, Italia Q1 Technologies, Inc. A tempo pienoA technology services company in Italy is seeking an experienced Incident Manager to coordinate the resolution of major incidents and ensure service continuity.The ideal candidate will have 2-3 years of relevant experience, a good grasp of ITIL processes, and strong communication skills.Responsibilities include managing incidents from detection to closure,...
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Incident Manager
6 giorni fa
Torino, Italia idpp A tempo pienoA technology services company in Torino is looking for an experienced Incident Manager to manage and coordinate the resolution of incidents, ensuring minimal business impact. Ideal candidates should have 2–3 years of experience in IT Service Management, a solid understanding of ITIL processes, and excellent communication skills. This role requires the...
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Incident Manager
5 giorni fa
Torino, Italia Idpp A tempo pienoA technology services company in Torino is looking for an experienced Incident Manager to manage and coordinate the resolution of incidents, ensuring minimal business impact.Ideal candidates should have 2–3 years of experience in IT Service Management, a solid understanding of ITIL processes, and excellent communication skills.This role requires the...
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Manager Homme ou Femme
5 giorni fa
Torino, Italia Idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. Collaborate with Problem Management and Change Management teams to prevent...
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Manager, IT
1 settimana fa
Torino, Italia aizoOn Technology Consulting A tempo pienoaizoOn, società di consulenza tecnologica di innovazione, indipendente, che opera a livello globale ricerca un / a IT Service Manager. Il / La candidato / a verrà inserito nell'area IT del mercato Transportation e opererà per un importante cliente ambito automotive. Monitorare e gestire le attività tramite sistemi di ticketing (ad esempio, Jira,...
