Night Supervisor
3 settimane fa
BRIEF ROLE DESCRIPTION The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated service even during nighttime hoursReports to: Front Desk ManagerMAIN DUTIES & RESPONSIBILITIESWelcoming and assisting guests during check-in/check-out throughout the shift. Managing in-house guest requests.Supervising the property, managing and monitoring common areas.Accurate handover and reporting of house status or client-specific information.Daily financial closure, verification of transactions, and preparation of end-of-day and next-day reports in accordance with company operational procedures.Cash handling as per operational procedures.Monitoring surveillance systems to ensure the safety of guests and staff.Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.Ensuring compliance with Borgo Pignano's service standards.Ensuring compliance with Health and Safety regulations.REQUIREMENTSEnglish: C1 ,Italian: C2. A third language is a plusPrevious experience of at least 2 years in a similar role within a luxury hotel or resort is preferredReferencesProficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.Flexibility to work shifts, including evenings, weekends, and holidays.EU Citizenship or work permit for extra UE citizensOUR OFFERFixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in 202740 hours per week over 5 days with two rotating days off.Discount equal to 50% in our sister hotels' RestaurantInternal training on operational procedures and introduction to the Relais & Châteaux circuit.Training on Quality assessment and sector regulations.Welfare credit provided based on guest satisfaction.Company canteen.Uniform and uniform laundry service.No lodging facilitiesWorkplace: Via Bolognese, 89 - Firenze
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Night Supervisor
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Night Supervisor
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Florence, Italia Borgo Pignano Florence A tempo pienoBRIEF ROLE DESCRIPTIONThe Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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