Night Supervisor

5 giorni fa

Florence, Toscana, Italia Borgo Pignano Florence A tempo pieno 35.000 € - 55.000 € all'ano

BRIEF ROLE DESCRIPTION

The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated service even during nighttime hours

Reports to:
Front Desk Manager

MAIN DUTIES & RESPONSIBILITIES

  • Welcoming and assisting guests during check-in/check-out throughout the shift. Managing in-house guest requests.
  • Supervising the property, managing and monitoring common areas.
  • Accurate handover and reporting of house status or client-specific information.
  • Daily financial closure, verification of transactions, and preparation of end-of-day and next-day reports in accordance with company operational procedures.
  • Cash handling as per operational procedures.
  • Monitoring surveillance systems to ensure the safety of guests and staff.
  • Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.
  • Ensuring compliance with Borgo Pignano's service standards.
  • Ensuring compliance with Health and Safety regulations.

REQUIREMENTS

  • English: C1 ,Italian: C2. A third language is a plus
  • Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
  • References
  • Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • EU Citizenship or work permit for extra UE citizens

OUR OFFER

  • Fixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in 2027
  • 40 hours per week over 5 days with two rotating days off.
  • Discount equal to 50% in our sister hotels' Restaurant
  • Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
  • Training on Quality assessment and sector regulations.
  • Welfare credit provided based on guest satisfaction.
  • Company canteen.
  • Uniform and uniform laundry service.

No lodging facilities

Workplace: Via Bolognese, 89 - Firenze

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