Sr. Sap Basis Technical Account Manager, Null

4 settimane fa

Lazio, Italia Buscojobs A tempo pieno

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Sr. SAP Basis Technical Account Manager

Client : Stefanini

Location : Job Category : -

EU work permit required : Yes

Job Reference : 49ef20db5c34

Job Views : 7

Posted : 13.02.2025

Expiry Date : 30.03.2025

Job Description : Job Responsibilities :

  1. Act as a senior technical expert in SAP BASIS and coordinate a technical team assigned, providing guidance, L3 support, and direct troubleshooting as needed.
  2. Design SAP BASIS Project, implementing and coordinating the activities.
  3. Manage the portfolio of SAP projects, ensuring quality control and alignment with customer expectations.
  4. Provide guidance and training to junior team members and act as a point of escalation for critical issues.
  5. Maintain and enhance the relationship with customer area representatives, ensuring high levels of trust and satisfaction.
  6. Collaborate with the Customer Engagement Lead to create new opportunities for assigned customers and optimize profitability.
  7. Support the Tower Lead and Customer Engagement lead for invoicing, credit management, and activity reporting.
  8. Develop and maintain documentation related to SAP system architecture, technical annex, and procedures.
  9. Stay up to date with the latest SAP technologies and best practices to recommend improvements and innovations.

Job Requirements : Qualification Requirements :

  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Proven technical background in SAP BASIS (including system management, installations, configurations, upgrades, S/4HANA conversion, migration, and OS administration for SAP) with the ability to manage governance and support tasks.
  3. Excellent analytical, problem-solving, and multitasking skills.
  4. Strong communication and collaboration skills, with the ability to interact effectively with technical and non-technical stakeholders.
  5. Strong management and leadership skills, with the ability to supervise teams and coordinate with multiple stakeholders.
  6. Ability to manage relationships with customer representatives, including those from different cultural backgrounds.
  7. Seniority in the field, with a focus on delivering high-quality services rather than holding specific certifications or formal education levels.
  8. Good communication skills in English.

Preferred Skills :

  1. Experience with cloud environments and services, such as AWS, Azure, or Google Cloud Platform, especially as they relate to SAP RISE.
  2. Certifications in SAP Basis or related areas are highly desirable.
  3. Knowledge of automation tools and scripting languages for system administration tasks.
  4. Familiarity with ITIL or other IT service management frameworks.

What's next : The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion : Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About us : We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us Learn more about us on our website and join us on social media, where we regularly post insights from our colleagues.

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