Service Desk Manager

Key Responsibilities: Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level Agreements (OLA). Analyze performance...

Key Responsibilities: Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level Agreements (OLA). Analyze performance...

Direct message the job poster from Relatech Responsibilities: Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level...

Direct message the job poster from Relatech Responsibilities:Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level...

Social network you want to login/join with: Responsibilities:Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level...

Company OverviewRelatech is a leading technology solutions provider dedicated to delivering innovative IT services.Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT support team and drive exceptional customer service.About the RoleThe successful candidate will be responsible for managing the day-to-day operations of the Service...

Key Responsibilities:Act as the first point of contact for IT support requests. Troubleshoot and resolve technical issues or escalate them to the appropriate teams. Maintain high levels of customer service and ensure timely resolution of tickets. Define and monitor Service Level Agreements (SLA) and Operational Level Agreements (OLA). Analyze performance...

Job SummaryWe are seeking an experienced IT professional to lead our Service Desk team at Relatech. As a key member of our IT department, you will be responsible for ensuring seamless support services to our customers.About the RoleAct as the first point of contact for IT support requests and resolve technical issues or escalate them to the appropriate...

At Relatech, we are seeking a highly skilled Service Desk Team Lead to join our IT support operations. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and ensuring timely resolution of technical issues.Key Responsibilities:Troubleshoot and resolve complex technical issues or escalate them to...

Key ResponsibilitiesAs our Service Desk Operations Expert, you will be responsible for leading the Service Desk team to deliver exceptional IT support to our users. You will work closely with stakeholders to improve service delivery and efficiency. Your key responsibilities will include defining and monitoring Service Level Agreements (SLA) and Operational...

In a very dynamic and growing IT department, the IT Service Manager reports to the Head of IT Infrastructure and Operations and will be responsible for the improvement and the quality of IT Service Management processes and services.- Fluent in English (oral and written), any other European language is an advantage;- Master's degree in computer science,...

R-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l'Education e la Pubblica Amministrazione.**Descrizione dell'offerta lavorativa**:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza técnica e del supporto alla...

R-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l'Education e la Pubblica Amministrazione.Descrizione dell'offerta lavorativa:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza tecnica e del supporto alla...

R-Store è un'azienda nata a Napoli nel 2008 che ha sposato a pieno il programma commerciale Apple Premium Reseller ideato da Apple.Questo significa in primis dare la migliore esperienza di acquisto possibile ai nostri clienti facendoli entrare nel mondo Apple dalla porta principale.Dal primo store che sorse in via Nisco 14 nel quartiere Chiaia di Napoli,...

Team Leader Service Desk ENTRA NEL NOSTRO TEAM Siamo alla ricerca su Napoli di un Team Leader motivato e competente, che si unisca a noi per svolgere un ruolo chiave nella gestione e nel miglioramento dei nostri sistemi e servizi IT. Sede di lavoro: Napoli, Italia Livello di esperienza: Expert Che cosa farai con noi Il candidato selezionato sarà inserito...

SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy.NOTE:This is a rotating-shift 24/7 operations in a call center environment.Weekends and Holiday possible based on client needs.Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift...

SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy. NOTE: This is a rotating-shift 24/7 operations in a call center environment. Weekends and Holiday possible based on client needs. Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift...

Randstad HR Solutions, in collaborazione con Epta azienda multinazionale leader nel settore della refrigerazione nell'ambito Retail, Food & Beverage e HO.RE.CA, ricerca e seleziona un Service Area Manager. Responsabilità Principali Responsabilità: - Coordinare le attività legate al Service tramite il supporto dei diversi dipartimenti aziendali,...

Randstad HR Solutions, in collaborazione con Epta azienda multinazionale leader nel settore della refrigerazione nell'ambito Retail, Food & Beverage e HO.RE.CA, ricerca e seleziona un Service Area Manager per il territorio della Campania.Retribuzione annua: 34000€ - 40000€ esperienza da 3 a 5 anni Si richiede: 5 anni di esperienza professionale nel...

Ricorda di confermare la tua candidatura tramite la mail che riceverai da Randstad. Randstad HR Solutions, in collaborazione con Epta azienda multinazionale leader nel settore della refrigerazione nell'ambito Retail, Food & Beverage e , ricerca e seleziona un Service Area Manager per il territorio della Campania.Retribuzione annua: 34000€ €esperienzada...