Customer Service Representative

3 settimane fa

Verona, Veneto, Italia JR Italy A tempo pieno

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We offer an interesting opportunity to join our Customer service team, based in Bussolengo (VR) as Customer service representative, reporting to the Customer service coordinator on a full-time permanent contract.

This role includes the management of all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers' enquiries/requests and dealing with complaints in a timely manner.

This position must deal with other company departments and international colleagues.

In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

This position deals with external customers, agents, and international distributors.

What will your contribution be?

  • To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
  • To effectively carry out the procedures to guarantee a satisfactory Time to Market.
  • To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
  • To ensure accounting consistency according to applicable guidelines.

What are we looking for?

  • High school diploma or master's degree
  • Experience with tasks related to customer service.
  • Excellent English written and spoken required
  • Other languages are appreciated, especially French
  • Good use of all Office programs, especially Excel.

What soft skills will you improve?

  • Accountability
  • Problem solving

What will you find?

  • Friendly, warm, and innovative atmosphere
  • Healthy, inspiring, and international and inclusive work environment
  • Training and development opportunities
  • Smart working model (two days per week)
  • Competitive reward packages
  • Social and company events
  • Canteen
  • Benefits (Pension Fund- Health Insurance)

What do we offer?

  • This is a full-time job
  • The contract is a permanent contract
  • Salary package range: 30.000/35.000 euro

*The package will be evaluated based on the experience of the person

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