Customer Care Engineer

3 settimane fa

Bologna, Emilia-Romagna, Italia ACMA S.p.A. A tempo pieno

Join to apply for the Customer Care Engineer role at ACMA S.p.A.

ACMA is a leading organization headquartered in Bologna, Italy.

As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.

Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en.

ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.

About the Role:

Reporting to the Customer Care Supervisor, the Customer Service Engineer will support the business operation in the assigned areas.

Main responsibilities include:

  • Provide remote technical assistance to customers.
  • Troubleshooting through remote PLC connection.
  • Guide stakeholders through structured problem-solving methodology to solve issues.
  • Read electrical diagrams, mechanical drawings and technical documentation.
  • Follow up, track and trace solved cases.

What you need to be successful:

  • Technical graduation.
  • At least 5-7 years of practical experience in testing and commissioning of machinery automation.
  • Knowledge of IEC 61131-1 languages with particular focus on these automation technologies: Schneider electric, Rockwell automation, B&R and Siemens will be considered a plus.
  • Structured problem-solving methodologies knowledge (e.g. root cause analysis).
  • English proficiency; knowing other languages will be considered as a plus.
  • Knowledge of CRM tools usage will be considered as a plus.
  • Passion and curiosity for technical topics.
  • Customer orientation and customer service mindset.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Industrial Machinery Manufacturing

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