SERVICE SALES MANAGER

CEAM Service Sales Manager

Role introduction

The Service Sales Manager is responsible for leading and coordinating all Service Sales activities across the CEAM 100% perimeter. The role acts as the business owner for maintenance portfolio growth, retention, recapture, T Orders development, pricing execution, and sales transformation initiatives.

The position provides leadership and strategic direction to Operating Territories (OTs), ensuring consistent execution of commercial priorities, disciplined pipeline management, and successful adoption of new tools, processes, and sales routines.

The OA Service Sales Manager will be the dedicated leader for Service Sales execution across CEAM 100%, ensuring focused ownership of a portfolio of approximately 50,000 service units and supporting the achievement of growth, retention, pricing, and transformation objectives while strengthening commercial excellence across all Operating Territories.

Key Responsibilities

• Lead Service Sales execution across CEAM 100%, ensuring alignment with business objectives and growth targets.
• Drive portfolio growth through conversions, recaptures, retention initiatives, and tenders.
• Improve commercial performance by strengthening pricing discipline, margin management, and forecasting accuracy.
• Support Operating Territories in pipeline management, opportunity reviews, and sales execution.
• Lead T Orders growth initiatives and standardize sales processes across all OAs.
• Drive adoption of CRM, digital tools, and new commercial processes to improve productivity and data quality.
• Coach and develop Sales teams, promoting specialization, accountability, and commercial excellence.
• Foster collaboration with OA Leads, OT Leads, and cross-functional teams to accelerate business results and transformation initiatives.

Candidate Profile

The successful candidate should have a good level of both Italian and English and be based in Italy – Bologna, Economics master degree required (or equivalent culture) and Master of Sales Management preferred.

The role requires a strong focus on result mindset, a passion for sales management and the ability to lead a geographically distributed organization.

Strong leadership, collaboration, communication, and stakeholder management skills are essential, together with the ability to mediate, build consensus, and coordinate effectively the sales force.

Knowledge of sales analysis and sales management is considered an advantage.

What’s In it For Me / Benefits

• Permanent conctract CCNL Metalmeccanici Industria – B2 level.
• Gross annual salary starting at €45.000; the total remuneration package may be set at a higher level depending on the candidate’s experience, technical skills and level of seniority.
• Structured career development pathways and salary reviews based on experience, performance and skills acquired.
• In addition a comprehensive package of company and contractual benefits, including Premio di Risultato, Company Welfare, Fondo sanitario Metasalute, meal vouchers, a second-level Conctract Agreement, an Employee Scholarship Programme, free English language courses, and initiatives dedicated to the development of personal and managerial skills.

La ricerca è rivolta a candidature di entrambi i sessi, ai sensi delle leggi 903/77 e 125/91. Otis Servizi s.r.l. effettuerà il trattamento dei dati personali dei candidati nel rispetto della normativa privacy. Si invitano i candidati a prendere visione dell'informativa privacy disponibile al seguente link: www.otis.com

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