Customer Experience Manager

1 mese fa

Bolzano, Italia alpitronic Americas LLC A tempo pieno
YOUR RESPONSABILITIES

Lead the establishment of the structure and team that will drive customer experience Work closely with various departments and customers to set up the right processes, communication, and routines Central point of contact for escalations (internal or key customers) and field notifications Leading the escalations to customer satisfaction and apply insights for continuous improvement Responsible for reporting on service team performance and customer experience, both internally and to key customers Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers Driving forward the necessary initiatives, projects and activities YOUR QUALIFICATIONS & SKILLS

Extensive experience in a process driven continuous improvement environment Proven track record working with customers and aligning different internal stakeholders Previous people leadership and development experience Demonstrated communication, de-escalation and facilitator Skills High analytical skills, structured work ethic and customers first attitude Very strong prioritization and organizational skills as well as managing multiple projects in parallel Fluent in English, Italian and German are a plus OUR COMMITMENT

Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Attractive bonus system and performance-related pay Additional company benefits WARUM alpitronic Gemeinsam mit unseren Kunden führen wir die Welt in die nachhaltige Mobilität – technologisch auf höchstem Niveau begeistern wir mit den innovativsten und zuverlässigsten Lösungen. Verwurzelt in Südtirol, sind wir Markt- und Innovationsführer und setzen die zukünftigen Standards der Ladeinfrastruktur an unseren Standorten in Bozen, Bergamo, Bologna, München und Charlotte (USA). WAS DAS ARBEITEN BEI UNS BESONDERS MACHT Wenn es Dich motiviert, Dinge mit großer Eigenverantwortung zu bewegen und Du Freude daran hast, das Ergebnis Deiner Arbeit ganz unmittelbar am Endprodukt zu erleben, freuen wir uns auf Dich. Wir sind ein stark wachsendes Unternehmen und bieten unseren Spitzenteams ein abwechslungsreiches und anspruchsvolles Aufgabengebiet in einer wertschätzenden Unternehmenskultur. Dein Beitrag zählt, wird gesehen und ist in hohem Maße wirksam Wir freuen uns, wenn Du Teil unseres Teams wirst

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