Spares and Repairs Manager
4 settimane fa
Main tasks:
Manages scheduling and delivery of spare parts and of customer repairs.
Executes Service Level Agreements
Detailed tasks description and responsibilities
The Spares and repairs manager reports to the Head of Operative Service.
He/she leads a small team.
Is accountable for S&R quotation and deliveries to customers in the domain of Airspace Mobility Solutions (NAVAIDS and Non-Radar Surveillance) with sales, costs, cash and quality responsibility.
Is accountable for updating the price list for Spares and Repairs.
Is accountable for keeping the internal buffer stock up-to-date in size and type.
Ensures customer satisfaction and maintain Thales processes.
Monitors performances through relevant financial and efficiency indicators
Performs Risk Analysis related to his/her area of responsibility.
Has full international exposure, managing worldwide customers
Proactively reply to customer queries in no more than 48 hours.
Tasks and responsibilities are among others:
Ensuring all necessary planning, execution and acceptance throughout the execution of the Service Level Agreement.
Representing Thales interests within the assigned area of responsibility
Analysis of the Service Level Agreement content and implementation in delivery and service packages
Monitoring and update overdue, sales, sales forecast costs and time schedules
Creating and maintaining project documentation using Thales internal process instructions and tools
Executing lessons learned corresponding feedback to the team and other departments
Participating in offers, create schedules, costs and risk assessments
Driving Change Order Management and "upselling" in running contracts in close cooperation with the Project Managers, Legal & Contracts and Sales community.
Education:
Engineering degree or equivalent certification
Certification PMI/PMP project manager (or comparable).
Experience:
Minimum of 5 years of professional experience with focus on international business.
Good knowledge of business administration, contract management and supplier management.
Ability to stay cool under pressure
Skills:
English is your daily business language.
Knowledge of Italian, spoken and written, is a must.
An additional language is appreciated.
Ability to influence stakeholders
Negotiation experience
Microsoft Office expert Excellent written presentation and reporting writing skills.
Independence and creativity in solving problems.
Customer oriented
Strength in dealing with international customers.
Willingness to travel worldwide when required.
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