Business operations executive, mobile business

3 settimane fa

Milano, Lombardia, Italia China Mobile International Limited A tempo pieno
Company Description:

China Mobile International Limited (CMI) is a wholly owned subsidiary of China Mobile. To meet the growing demand in the international telecommunications market, CMI has expanded its footprint in 38 countries and regions. Leveraging the strong support by China Mobile, CMI provides comprehensive international telecom services and solutions to enterprises, carriers, and mobile users.

Job Purpose

Responsible for daily operation of mobile business, including sales operation, logistic support, customer services support and billing operation.

Job Functions & Required Skills / Knowledge

Sales Operation

- Assist sales team in different operation including but not limited to sales report management, stock forecast and preparation, sales fulfillment, target achievement report, etc

Marketing Support

- Working closely with Business Development team and HQ, support in different marketing activities including but not limited to Marketing Events Management, Marketing Material Preparation and Social Media Support.

Customer & Billing Support

- Act as second tier support, assist customer service hotline in any escalated cases handling. Coordinate with network partner on different operational issues and workflow enhancement. Assist in different billing logistic and operation

Process Management

- Setup and enhance workflow and process to ensure the operation is comply with different company policy

Reporting

- Assist the team in preparing different management report. Working closely with product team to feedback any area for improvement, especially from local operation perspective

Job Requirements

Degree holder in Business Management or Marketing

First experience in telecommunication industry

Experience gained from Mobile Network Operator is highly preferred, especially with experience working in multiple operational functions within the operator

Experience in operation support function is definitely an advantage

Basic knowledge of mobile network. Basic understanding in logistic management / customer services support is also needed.

Proficient in MS Office, knowledge in Visio is definitely an advantage

Passion to make a difference, self-motivated, detail minded and high accuracy standards

Good interpersonal skill

Positive, confident, presentable and with an ability to listen and articulate

Proficiency in Italian, English with Mandarin / Cantonese an add-on

Interested parties please send your full resume with current & expected salary by e-mail to

Please indicate the reference in the subject line.

All personal data provided will be used for consideration of your job application only.

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