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GUCCI Client Advisor
4 mesi fa
Job Family Description -Retail & On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with
Gucci selling ceremony Provide
exceptional customer service experience
by greeting, listening and
assisting customers in exceeding their
needs,
demonstrating an excellent
knowledge of the products
as well as of Gucci
history and heritage Guarantee
cross and up-selling
for all product categories Discuss
with clients and
give advice
on general
trends in fashion world
and developments in luxury market, showing passion for fashion and luxury products Build and strengthen relationships with customers , deal with different
nationalities and personalities
and put always the customers at ease Ensure
qualitative monitoring and updating of customer information , accordingly to the
Company tools
(CRM), in order to
retain actual customers and detect new high potential ones Ensure the
achievement of individual and Store goal s, enhancing and developing the business Foster open and constructive communication with team members , being
always collaborative
and proposing effective solutions Contribute to
manage the visual display of the products
in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with
Corporate policies
and procedures Ensure the
products replenishment
and
physical inventory of merchandise Follow Company grooming, accordingly with Gucci standards and policies Key Requirements Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store result Deep passion for fashion and luxury Excellent commercial awareness and customers attitude High flexibility and ability to adapt to different customers Team-player mentality Strong communication skills Ability to work in a fast moving and dynamic environment Luxury product knowledge Fluent in Italian and English Job Type Fixed Term (Fixed Term)
Start Date 2024-03-01
Schedule Part time
Organization Luxury Goods Outlet S.r.l A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion. Join us to shape the Luxury of tomorrow with us.
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