CRM Manager | Salesforce

3 settimane fa

Rome, Italia KPMG A tempo pieno
Do now what the world is going to need tomorrow. By joining our Digital customer team, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the potential of data to map, design and improve customer lifecycle management. We are recruiting a CRM manager for our Milan/Rome/Bologna office to join our rapidly-expanding team of young talents, which stands out for the quality and scope of its innovative projects. The ideal candidate will have expertise in Salesforce technology, be highly motivated and possess a transformative, innovative vision.The ideal candidate should have solid experience in managing CRM implementation projects and the ability to develop innovative solutions and experiences to improve customer satisfaction.Specifically, the successful candidate must: •

be passionate about the customer experience with a drive to design innovative solutions; •

have a track record in designing and implementing complex integrated architectures, possibly with cutting-edge technological solutions like Generative AI, Web 3.0 and Metaverse; •

be capable of designing and implementing CRM solutions. The main tasks will be: •

developing and implementing innovative CRM strategies with an omni-channel and omni-customer approach; •

collaborating with the sales, marketing and customer care teams to ensure consistency with business strategies and a better customer experience at every touchpoint; •

establishing the measures of success, analysing the data and submitting regular reports on the performance of CRM activities and their impact on the bottom line; •

managing CRM implementation projects, monitoring the budget, the work plan and the quality of the deliverables; •

collaborating with the technical team to ensure that CRM is properly integrated in the other company systems; •

training and supporting CRM system users and ensuring that a correct data governance system remains in place; •

coordinating with external providers for the proper execution of projects and services necessary for the successful operation of the CRM system; •

organising and holding workshops to identify the client’s requirements; •

performing the functional analysis and consequently preparing the project documentation; •

directly interfacing with the client to provide support and assessments on current and future projects; •

helping to ensure proper CRM project execution in terms of staying on schedule and within budget and the quality of the output; •

creating a collaborative climate with the client and members of the team. Details on the position: •

university training in computer science, business, engineering or similar; •

at least 6 years of experience with CRM Salesforce; •

excellent interpersonal skills and the ability to manage project stakeholders; •

excellent leadership abilities and solid communication and negotiation skills with clients; •

organisational and teamwork skills and the ability to manage priorities, budgets and staffing requirements; •

Salesforce certifications; •

excellent knowledge of English, preferably with study and/or work experience abroad; •

availability to travel domestically and abroad.Locations: Milan, Rome, Bologna.In today’s increasingly complex and interconnected world, clients need to transform and adapt ever more rapidly. At KPMG Advisory, we focus on the main drivers of change: strategies, corporate finance, organisational processes and models, technological platforms, risk management and organisational change. The breadth, complexity and importance of our work make it a unique challenge. You will experience disruptive technologies and set the new standards that impact their security. You will have access to global opportunities and the possibility of acquiring skills and expertise that will help you reach your goals.KPMG Advisory S.p.A. is an equal opportunity employer. Your data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended. Please see KPMG’s privacy policy for further information.#LI-GG1

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