Guest Service Associate

4 settimane fa

Rome, Italia Accor Hotels A tempo pieno
Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Identify optimal, cost effective use of the resources and educate the team on the same. Cash of the hotel to be used only for hotel or guest purpose. Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register Co-ordinating with Finance if any deviation from the same. Operational Keep the Team Leader and Assistant Manager briefed at all times Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number Maintain records for banquet event happening in the conference or any other area of the hotel Handle additional responsibilities as and when delegated by the Management. Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Qualifications

Your experience and skills include: Service focused personality is essential and previous leadership experience required. Prior experience working with Opera or a related system. Proven ability to build and maintain good relationships with all stakeholders. Communicate thoughts, actions and opportunities clearly with strong networking skills. Ability to lead by example, believe in a strong team culture and set the scene for high performance. Discover a world where life pulses with passion Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia

#J-18808-Ljbffr

  • Guest Service and Quality Manager

    2 mesi fa

    Rome, Italia Page Personnel A tempo pieno

    Conducts monthly audit to ensure compliance with company and brand standards.Assists with company-wide implementation of company practices.Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.Ensures that management practices at all levels are aligned with quality tools by providing...

  • Guest Service and Quality Manager

    3 settimane fa

    Rome, Italia Page Personnel A tempo pieno

    Conducts monthly audit to ensure compliance with company and brand standards.Assists with company-wide implementation of company practices.Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.Ensures that management practices at all levels are aligned with quality tools by providing...

  • Guest Relations Manager

    3 settimane fa

    Rome, Italia Aleph Rome Hotel, Curio Collection by Hilton A tempo pieno

    DescriptionA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...

  • Guest Experience Expert

    4 settimane fa

    Rome, Italia Marriott International A tempo pieno

    At the St. Regis Rome we are looking for an enthusiastic candidate for our Butler Service Desk, for temporary contract. Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD...

  • Guest Service Agent

    3 settimane fa

    Metropolitan City of Rome Capital, Italia Manpower Roma Business Professional A tempo pieno

    hotel 4/5 stellePer grande struttura alberghiera siamo alla ricerca di 1GUEST SERVICE AGENT La risorsa deve avere ottime capacità di comunicazione e approccio orientato agli ospiti, lavoro di squadra, grande empatia e cordialità. Preferibile esperienza maturata in ruolo analogo (Front Office) presso hotel. Si offre un contratto diretto con inserimento...

  • Guest Service Agent

    1 mese fa

    Metropolitan City of Rome Capital, Italia Manpower Roma Business Professional A tempo pieno

    hotel 4/5 stellePer grande struttura alberghiera siamo alla ricerca di 1GUEST SERVICE AGENT La risorsa deve avere ottime capacità di comunicazione e approccio orientato agli ospiti, lavoro di squadra, grande empatia e cordialità. Preferibile esperienza maturata in ruolo analogo (Front Office) presso hotel. Si offre un contratto diretto con inserimento...

  • Service Associate Project Manager

    1 mese fa

    Rome, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Service Associate Project Manager page is loadedService Associate Project ManagerApplylocationsLodi, Lodi, Italytime typeFull timeposted onPosted 3 Days Agojob requisition idR0045313Location: Lodi, Lodi, ItalyJob ID: R0045313Date Posted: 2024-03-04Company Name: HITACHI ENERGY ITALY S.P.A.Profession (Job Category): Project/Program ManagementJob Schedule: Full...

  • Guest Relations Host

    3 settimane fa

    Rome, Italia Eram Talent A tempo pieno

    Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia. As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences. Below are the listed job roles for the ideal candidate : Interact...

  • Guest Service Professional

    4 settimane fa

    Rome, Italia Jimnnicks A tempo pieno

    A work environment that is upbeat, exciting, and fun Opportunity for advancement Medical, dental, vision insurance, 401K plan, employer paid life insurance and vacation for eligible team members Life Assistance Program Team Member Assistance Fund Our Culture Our BBQ family is built on five core values: Be Honest – We act with integrity Be Respectful – We...

  • Guest Relation Specialist

    4 settimane fa

    Rome, Italia Minor Hotels Group A tempo pieno

    Full-time Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles,...

  • Associate Director

    1 mese fa

    Rome, Italia FactSet Research Systems, Inc. A tempo pieno

    FactSet Research Systems, Inc.Associate DirectorNew York ,New YorkApply NowAssociate Director, Performance & Reporting Engineering, FactSet Research Systems Inc., New York, NY: Manage a team of engineers and projects within the Performance & Reporting Engineering department. Coordinate with Engineering and Product Development leadership to define goals and...

  • Guest Service Agent

    4 settimane fa

    Rome, Italia Marriott International A tempo pieno

    Job Number 24041537Job Category Rooms & Guest Services OperationsLocation The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWHERE GOOD THINGS COME TOGETHER Change everything you thought you knew about hotels and working in one. EDITION is an...

  • Room Service Supervisor

    1 mese fa

    Rome, Italia Marriott International A tempo pieno

    The St. Regis Rome is casting for a Room Service Supervisor. Reporting to the F&B Service & In Room Dining Manager, the Room Service Supervisor will be part of a team of high-level professionals with a strong passion for F&B. About us Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most...

  • Room Service Supervisor

    3 settimane fa

    Rome, Italia Marriott International A tempo pieno

    The St. Regis Rome is casting for a Room Service Supervisor. Reporting to the F&B Service & In Room Dining Manager, the Room Service Supervisor will be part of a team of high-level professionals with a strong passion for F&B. About us Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most...

  • Stage Guest Assistant

    3 settimane fa

    Rome, IT Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology. Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...

  • Stage Guest Assistant

    1 mese fa

    Rome, Italia Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology.Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...

  • Stage Guest Assistant

    3 settimane fa

    Rome, Italia Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology.Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...

  • Stage Guest Assistant

    1 mese fa

    Rome, Italia Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology. Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...

  • Stage Guest Assistant

    1 mese fa

    Rome, IT Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology. Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...

  • Stage Guest Assistant

    3 settimane fa

    Rome, Italia Lungarno Collection A tempo pieno

    We are currently recruiting for the Portrait Roma Guest Assistant intern. Our research is aimed at students or recent graduates who can host and offer impeccable service, combining classic style with a touch of modernity and technology. Hospitality is an art, and Portrait has made of it a masterpiece. In a new concept of bespoke tourism, Portrait has taken...