Cloud Adoption Manager

1 mese fa

Rome, Italia Ll Oefentherapie A tempo pieno
Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle

Typical activities: Drive a fast and smooth

Customer activation

Equip the customer with the

relevant knowledge

for early usage

Manage the customer’s

Adoption Plan

Continuously

monitor and review Adoption Plan

with the customer to guarantee the progress according to their expectations, facilitating the

value realization,

guarantee success in this Critical Milestone(Go Live as an example) and Provide “Longer Term” customer assistance

Pro-actively monitor customer environment, assess risk and build mitigation plan

Detect and flag potential new workloads or implementation opportunities

Energize Customers

interest by sharing information and facilitate connection with relevant Oracle activities

Remove barriers

Assure

progress and prompt resolution of SRs and escalations

by engaging relevant teams and advocating for customers, while proactively

Identify structural issues

affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams

Act as a customer advocate for product features and requirements

Career Level - IC4

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