Sales Client Engineering Innovation Designer Professional Multiple Cities

1 mese fa

Rome, Italia IBM A tempo pieno
Introduction Innovation Designers in the IBM Client Engineering Team take a human-centered perspective in value engineering. They understand the human needs behind a client's challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross- and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people. If you come from outside tech; think you look a bit different to us; have a non- degree education, and wonder if your application would be welcome, please know that it very much is. We would love to get to know you a bit better, so apply. This might be a perfect match. Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support MVPs that obsess over user-centricity and business impact

Your Role and Responsibilities Innovation Design at IBM is transforming how we engage with and understand our clients' most complex challenges. Embracing a philosophy of 'demonstrate' over 'declare', Client Engineering collaborates directly with prospective clients, crafting in real-time innovative solutions to their most pressing business needs. As an Innovation Designer within a Client Engineering squad, you'll work alongside Technical Leaders and specialists across IBM sales teams, spearheading these dynamic, co-creative client sessions. As a Designer within Client Engineering, you'll be a key player in a multi- disciplinary team made up of Architects, Data Scientists, Engineers, Developers, and Business Strategists to deliver a unique client co-creation experience that uses IBM technology to accelerate and prove value for our clients. Your primary responsibilities will include: Leading clients and teams through a human-centered innovation process to uncover needs and craft valuable solutions, emphasizing the importance of the human element in both problems and solutions. Facilitating collaborative innovation sessions and design sprints that bring together diverse perspectives, accelerating alignment on impactful solutions. Advancing innovation design disciplines with new methods tailored to emerging technologies like Data and AI, Ethical Design, and Sustainability Design, among others, to accelerate value delivery. Conducting discovery workshops to deeply understand client and user needs, synthesizing insights to identify opportunities for applying IBM technologies in meaningful ways. Recognizing patterns across use cases, industries, and markets to share and leverage innovations, fostering cross-sell opportunities through lateral thinking. Employing Lean UX principles to translate client needs into compelling solutions, utilizing rapid prototyping and storytelling to connect people with IBM Technology and inspire adoption among all stakeholder

Required Technical and Professional Expertise Strong interpersonal, communication, and collaboration skills, with a history of effectively engaging with clients and teams to co-create and implement innovative solutions, influencing decisions at all levels. (Including impactful projects and initiatives). -Extensive experience in design thinking and user experience design applied to solving enterprise-scale challenges, with a focus on creating user-centered solutions. -Deep knowledge of integrating technology and design to address business needs, including proficiency in prototyping, user research, and applying innovative methodologies to drive adoption in enterprise contexts. -Demonstrated ability to apply agile and lean methodologies in the design and development process, ensuring solutions are delivered efficiently and effectively, meeting client expectations and timelines

Preferred Technical and Professional Expertise Business Integration: Experience in connecting user and service design with the broader business context, including business framing, to create holistic solutions for clients. Agile and LEAN Methodologies: Proficiency in Agile and LEAN methodologies, including experience working in collaborative environments. Capable of understanding stakeholder requirements and ensuring that designs align with user needs. Technical Fluency: Comfort and technical fluency with Hybrid Cloud and Data & AI concepts, enabling you to design solutions that leverage these technologies effectively

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