Guest Contact Coordinator

3 settimane fa


Rome, Italia Dorchester Hotel Ltd. A tempo pieno
Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio: · I nostri Guest Contact Coordinator sono responsabili della gestione quotidiana di tutte le attività relative al reparto Guest Contact tra cui: L’essere il punto di contatto prima dell’arrivo dell’ospite e dopo la sua ripartenza; Gestire tutte le richieste interne dei clenti in-house; Assicurarsi che ogni ospite sia preregistrato; Rispondere alle chiamate e email interne ed esterne; Assicurare la riconciliazione della fatturazione degli ospiti e delle procedure di credito Addebiti e controllo dei conti degli Ospiti; Prepagamenti dei soggiorni; Profilazione degli Ospiti; Lettere di benvenuto e avvisi; Quadrature finanziaria dei servizi F&B; Controllo e aggiornamento delle prenotazioni; Assegnazione camere; il tutto in modo che i nostri ospiti possano vivere la migliore esperienza possibile. · Ci facciamo ispirare quotidianamente dai nostri valori di Passione, Personalità, Rispetto, Lavoro di Squadra, e Creatività. Nel tuo ruolo di Guest Contact Coordinator avrai l'opportunità di dar vita a questi valori per rafforzare la nostra cultura We Care. Questa descrizione è puramente indicativa per darti un’idea della tua tipica giornata lavorativa. Ci assicureremo di fornirti informazioni più dettagliate in base al tuo ruolo specifico. Nel tuo ruolo di Guest Contact Coordinator presso l’hotel Eden, riceverai: · Salario competitivo, 14 mensilità · Piano di sviluppo personale (Your Plan) · Formazione continua (on the Job, Cross training negli altri reparti e by Dorchester Collection Academy) · Soggiorni gratuiti con colazione inclusa in tutti i nove hotel Dorchester Collection. Puoi soggiornare gratuitamente due volte l'anno in ciascun hotel (soggetto a regole e disponibilità interne) · Eventi aziendali (Staff Forum, Staff Party, Cene di reparto, iniziative Diversity, Inclusion and Belonging (DIB), ecc) · 50% di sconto in bar e ristoranti all'interno di ogni hotel Dorchester Collection · Mensa aziendale gratuita durante il servizio · Accesso privilegiato a negozi/servizi/centri fitness/centri medici convenzionati con l’hotel · Divisa fornita dall'hotel con servizio lavanderia gratuito · Non è previsto alloggio · Porterai la tua personalità unica e la PASSIONE per il ruolo e per il team. · Avrai la possibilità di metter in pratica le tue competenze e la tua propensione a lavorare nell’hôtellerie di lusso. · La comunicazione è ciò che fa funzionare perfettamente i nostri dipartimenti. Devi saper dimostrare ECCELLENTI DOTI COMUNICATIVE e un'etica solida di servizio al cliente. · L'ITALIANO è la lingua principale utilizzata nel nostro hotel. Devi dimostrare di poter comunicare efficacemente in questa lingua. · E’necessario avere un’OTTIMA CONOSCENZA DELLA LINGUA INGLESE SCRITTA E PARLATA. · Costituisce requisito fondamentale una BUONA CONOSCENZA DEL PACCHETTO OFFICE, SOPRATTUTTO EXCEL. Un’ottima conoscenza dei PRINCIPALI SOCIAL MEDIA è un requisito fondamentale.

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