Customer Support Specialist

About Multi-Wing: Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry. With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide. We are strengthening our Customer Support Team in Italy and are looking for a Customer Support Specialist – Order Fulfillment & Logistics to join our 2-person team managing customer-facing logistics and documentation. This is a key role responsible for ensuring seamless communication and execution from the moment a customer sends a purchase order to the successful delivery of goods — ideal for a service-minded, detail-oriented professional with a logistics flair and a passion for operational coordination. What You'll Be Doing: As a Customer Support Specialist, your main responsibilities will include: Acting as the first point of contact for customer purchase orders (POs), ensuring accurate and timely order entry and acknowledgement. Serve as the primary point of contact for providing customers with delivery updates and issuing basic quotations as needed. Sending preliminary order confirmations (OC) to internal teams and ensuring order details are shared clearly and proactively. Managing the end-to-end order fulfillment process, from PO reception to final shipment. Coordinating shipment planning and execution with carriers and freight partners, ensuring on-time delivery. Preparing and handling all shipping documentation, including customs paperwork for international deliveries. Ensuring streamlined communication between all stakeholders (customers, internal departments, carriers) to avoid delays and misunderstandings. Monitoring and resolving issues related to deliveries, shipment delays, or customer complaints with a proactive approach. Collaborating cross-functionally with the warehouse, logistics, sales, and finance teams to streamline customer service operations. Using ERP and CRM systems to manage workflows and keep detailed, accurate records. What We're Looking For: We're seeking someone who is organized, customer-oriented, and hands-on — someone who enjoys owning processes from start to finish, thrives in dynamic environments, and delivers reliable results. You'll work alongside a high-performing team with a shared commitment to service excellence. What We Offer: A permanent position in a growing international company with a global footprint. A collaborative and dynamic work environment where your contributions matter. Opportunities for career growth and continuous learning. The chance to work in a purpose-driven team that values innovation and customer success. Requirements: Proven experience (3+ years) in customer support, logistics coordination, or supply chain operations, preferably in an industrial or manufacturing setting. Strong interpersonal and problem-solving skills. Excellent attention to detail and ability to manage multiple priorities under pressure. Strong organizational skills and a proactive, self-driven mindset. Fluent proficiency in both English and Italian, at a professional level. Proficiency in Microsoft Office; experience with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus. Nice to Have: Proficiency in additional languages: German and/or French are considered strong assets. Knowledge of international shipping procedures, customs documentation, and Incoterms. Prior experience in customer logistics or post-order customer service roles. Ready to Join Multi-Wing? Submit your CV in English and include a brief cover letter explaining why you're a great fit for this role.