Casa Laveni

Casa Laveni is the first boutique hotel in Milan by Bohopo Group , an international hospitality group with over 11 hotels across Europe . Located in Via dei Bossi , just a few steps from Milan’s Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience. For our opening team , we are currently looking for a: Front Office Manager The Front Office Manager will be responsible for leading, training, and supporting the Front Office team , ensuring smooth daily operations and delivering exceptional guest experience. This role requires a hands-on leader capable of problem-solving, process creation, and team development , working in close alignment with the hotel management and ownership. Key Responsibilities Lead, supervise, and support the Front Office team on a daily basis Create and implement Front Office procedures, workflows, and service standards in line with hotel direction Ensure consistently high-quality guest experience, managing guest complaints and service recovery professionally Act as the main point of contact for guests during their stay when escalation is required Coordinate Front Office operations with housekeeping, F&B, and other departments Monitor reservations, room availability, rates, and PMS operations Support revenue management and reporting activities Train, coach, and motivate the team, fostering a collaborative and service-oriented culture Ensure compliance with internal procedures and operational guidelines Work closely with the hotel management to continuously improve processes and guest satisfaction Requirements Proven experience as Front Office Manager or Assistant Front Office Manager in boutique or luxury hotels Strong leadership, communication, and problem-solving skills Excellent knowledge of Front Office operations and PMS systems Fluency in Italian and English Additional foreign languages are a strong plus Ability to work hands-on in an opening environment and lead by example Strong organizational skills and ability to create structured working methods What We Offer Key leadership role in a boutique hotel opening project in Milan Opportunity to build and structure the Front Office department from scratch Full-time contract (3 or 6 months with possibility of renewal) Shift schedule: day shift (30-minute break included) Work schedule: Monday to Sunday, with two rotating days off per week . · Salary based on experience · Further benefits will be discussed in detail during the interview process.   Apply now to join the opening leadership team at Casa Laveni OPENING MARCH 2026