Manager Customer Relationship
1 settimana fa
This Unique è una realtà italiana in forte crescita che rivoluziona il benessere e l’inclusione in azienda, con un focus verticale sulla salute mestruale e la prevenzione. Uniamo prodotti, servizi educativi e analisi dati per costruire progetti di welfare che impattano realmente sulla cultura aziendale. Collaboriamo con HR e CSR di aziende, università e PA per generare valore misurabile. Cerchiamo una figura Junior/Mid da inserire come Account & Customer Success Manager. Mappare le esigenze dei clienti attivi per identificare opportunità di crescita.
Proporre servizi complementari (workshop, webinar, percorsi formativi) per aumentare il valore del contratto.
Costruire proposte commerciali “su misura” in coordinamento con il team sales.
Obiettivo: trasformare un singolo servizio in una partnership a 360°.
Gestione della Relazione
Essere il punto di riferimento unico per HR e referenti aziendali post-chiusura contratto.
Customer Success & Analisi Dati
Gestire l’invio e l’analisi dei questionari per la misurazione dell'impatto sociale.
Tradurre i dati raccolti in Report d’Impatto chiari e strategici per il team HR.
Supportare il cliente nella comunicazione interna per massimizzare l’adozione dei servizi This Unique.
Esperienza pregressa (anche minima) in ruoli di Account Management, Customer Success B2B o Sales.
Capacità di parlare la lingua degli HR e dei Manager aziendali.
Precisione nel lavoro: ottimizzazione dei follow-up e accurata gestione delle scadenze.
Esperienza pregressa nel settore Welfare, HR Tech o Corporate Training.
Utilizzo di CRM (es. Cultura: ambiente giovane, collaborativo, orientato alle persone e alla crescita.
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