Customer Support Specialist, Customer Experience

5 giorni fa

Roma, Italia Global Blue A tempo pieno

Nature and aim of the position

Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.

Main duties and responsibilities

Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant’s policies, guidelines and procedures
Verify the accuracy of customer documentation

Main KPIs

Number of refunded transactions
Refunding mistake ratio

Reporting and collaboration

Reporting line: Issuing & Refund Coordinator
Mainly cooperates with:

Background and Education

Helpful: experience in face to face customer contact
Helpful: experience in managing tills
Helpful: airport, retail or front office experience
Helpful: customer service experience

Specific skills and knowledge

Must be fluent in English.
Other helpful languages in order of relevance: Chinese, Portuguese, spanish
Must be dedicated to service and customer satisfaction
experienced in using office software
Must have a clean criminal record
Ability to remain focused and deliver high‑quality service during periods of intense customer traffic;
Must be nimble but thorough
Must be a good team player
Previous working experience is a plus
Availability to work according to an organized shift system, as required by operational needs.

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