Information Technology Support Engineer

3 giorni fa

Milano, Italia Proclinical Staffing A tempo pieno

Be the voice that solves problems-deliver exceptional support across Italy and France.

Customer Support Specialist - Milan, Italy
We are looking for a proactive and customer-focused Customer Support Specialist to join our product support team. You will play a key role in supporting customers across our Italian and French markets, making your language skills a vital part of your success in this position.

If you are passionate about helping people, enjoy problem-solving, and thrive in a multilingual environment, this is the perfect opportunity for you.


Deliver first-level support via phone and remote tools for application and hardware issues.
Serve as the central point of contact, ensuring a professional and positive customer experience.

Technical Support & Troubleshooting
Diagnose and resolve hardware, software, and application issues remotely.
Assist with maintaining hotline scheduling and administrative duties.

Track service progress to ensure high quality and customer satisfaction.
Support customer operations across the full product lifecycle.
Help drive customer satisfaction KPIs through proactive service.

Accurately log interactions and troubleshooting steps in the helpdesk ticketing system.
1-2 years of experience in a customer service or support role.
~ Familiarity with Microsoft desktop and Windows server environments.
~ Experience in the medical industry is an advantage.
~ Basic IT and networking knowledge is a plus.
~ Strong customer service skills and ability to build positive relationships.
~ Fluency in Italian and French is mandatory.
~ Excellent English skills are required.


If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
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