Desktop Support Engineer
2 settimane fa
Work type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. .
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QA Engineer
3 settimane fa
Italia Remotely A tempo pienoAbout Interviews ChatInterviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot listens to live meetings (Zoom, Google Meet, Teams, etc.) and provides real-time answers and suggestions, while Interview Prep generates tailored practice questions. We’re scaling fast, trusted by thousands of professionals worldwide,...
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QA Engineer
2 settimane fa
Italia Remotely A tempo pienoAbout Interviews Chat Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot listens to live meetings (Zoom, Google Meet, Teams, etc.) and provides real-time answers and suggestions, while Interview Prep generates tailored practice questions. We're scaling fast, trusted by thousands of professionals worldwide, and...
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Support Engineer
3 settimane fa
Italia Adecco A tempo pienoAdecco is looking for a Support Engineer II for a leading international company in the logistics sector. If you have experience in onsite technical support and want to join an innovative global organization, this is your opportunity! What You'll Do Handle technical support requests via chat, phone, email, and ticketing system. Diagnose and resolve issues on...
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Support Engineer
10 ore fa
Italia Serco A tempo pienoJob Introduction Joining Serco Italy's amazing team offers:Competitive Salary.Great career opportunities in the Space industryComprehensive package of benefits offered by the company, such as life insurance and health insurance.Engaging company events to foster team spirit.Hybrid working model to support work-life balance.Opportunity to work in an...
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Field Service Engineer
2 settimane fa
Italia TVS SCS Italia A tempo pieno 35.000 € - 55.000 € all'anoTVS SCS RICO Italia fa parte di una multinazionale specializzata nel fornire una vasta gamma di servizi tecnologici in tutta Europa, inclusi i servizi di Break & Fix, IMAC, Deskside Support, Service Desk, Projects and Rollouts.Siamo alla ricerca di un Field Service Engineer nell'area di Firenze.CompitiIl candidato selezionato si occuperà principalmente dei...
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DevOps Engineer
3 settimane fa
italia Remotely A tempo pienoAbout Interviews Chat Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot listens to live meetings (Zoom, Google Meet, Teams, etc.) and provides real-time answers and suggestions, while Interview Prep generates tailored practice questions. We’re scaling fast, trusted by thousands of professionals worldwide,...
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DevOps Engineer
2 settimane fa
Italia Remotely A tempo pienoAbout Interviews Chat Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot listens to live meetings (Zoom, Google Meet, Teams, etc.) and provides real-time answers and suggestions, while Interview Prep generates tailored practice questions. We're scaling fast, trusted by thousands of professionals worldwide, and...
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Tester Automation Engineer
1 settimana fa
Italia ADENTIS Italia A tempo pienoCHI SIAMO Adentis Italia è un gruppo europeo di consulenza ingegneristica e IT operativa facente parte del Gruppo MoOngy. Presente in 14 Paesi europei con oltre 8500 dipendenti, abbiamo aperto la prima sede italiana a Milano e, grazie alla nostra continua crescita, stiamo rafforzando e ampliando il nostro team con persone che condividano i valori della...
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Tester Automation Engineer
1 settimana fa
Italia ADENTIS Italia A tempo pienoCHI SIAMO Adentis Italia è un gruppo europeo di consulenza ingegneristica e IT operativa facente parte del Gruppo MoOngy. Presente in 14 Paesi europei con oltre 8500 dipendenti, abbiamo aperto la prima sede italiana a Milano e, grazie alla nostra continua crescita, stiamo rafforzando e ampliando il nostro team con persone che condividano i valori della...
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Enterprise Support Engineer
2 settimane fa
Italia Remotely A tempo pienoA technology services company is seeking an experienced Global Support Services Engineer to resolve incidents and implement solutions for enterprise-level machines. This role involves hardware diagnostics, software troubleshooting, and excellent client communication. Ideal candidates will have a degree in IT or related fields and substantial experience in IT...
