Commercial Director

2 settimane fa

Lazio, Italia Hilton Hotels A tempo pieno

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The Commercial Director, O&M; EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.

What will I be doing?
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue Management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, while working effectively with area support teams. F&B; commercial activities will be shared responsibilities with the F&B; Manager, Director of Operations, GM, and the Commercial Director.

The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA. They develop teams and individuals in these functions and serve as a key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Worldwide Sales teams.

The Commercial Director's role is key to seizing new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible revenue from all available space, whether in Rooms, Meeting Space, outlets, or other revenue departments.

Driving overall FMS results involves gaining an unfair share through a disciplined execution of commercial activities. A Commercial Director will lead, coach, develop, recruit, and retain future talents. They will manage performance, develop, and evaluate the commercial team members on the agreed KPI's, while working effectively as part of a 4D structure on property.

Specific Responsibilities:

Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence.

Deliver a minimum of the budgeted revenues across all revenue streams, including but not limited to: All Rooms, GC&E;, F&B;, Leisure and Spa with control on cost of sale, route to market, channel shift, and marketing/eCommerce opportunities.

Work with the GM, Finance, and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.

Ensure Business Review Guidelines (current to +5 years) and all Pricing & Rate Quotation Strategies are in place to maximize pricing components of sales and catering opportunities, achieving positive group market share.

Support various On Property, RDOS's, and Area Marketing teams in coordinating hotel level marketing, sales, and public relations activities.

Liaise with regional support and brand teams to provide maximum benefit to hotel performance.

Support Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.

Develop and maintain strong relationships with all stakeholders, owners, hotel teams, and HWW matrix support teams to ensure commercial benefits for the hotel.

Liaise with VP of Operations, presenting commercial strategies to Regional Team and key stakeholders.

Consistently conform to Hilton brand standards and corporate identity, utilizing all communication tools (under the guidance of regional marketing and BPS).

Keep in touch with market trends and review/amend strategies accordingly in line with evolving market conditions.

Participate in the leadership activity of the Hotel and Region.

What are we looking for?
A Commercial Director serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum of 3+ years of hospitality/travel industry experience in a revenue generating or commercial services role.

Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.

3+ years experience working in a collaborative/matrixed environment.

3+ years working with departmental financial data to make strategic/tactical decisions.

3+ years of experience evaluating and identifying business opportunities.

At least 3 years of experience managing a sales or commercial team.

Fluent in English.

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

3+ years working in a multi-complex hotel/travel industry environment.

Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.

Proficiency in local language is a strong attribute to have.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Job Summary
Job number: HOT098OH

Date posted: 2023-05-19

Profession: Hotel

Employment type: Full-time

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