Senior Technical Support Engineer

3 giorni fa

Bardi, Italia Buscojobs IT C2 A tempo pieno

Meet Our Team:
We are face of Pega.
Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications.
We make it easy, pleasant, and rewarding for our customers to work with us.
You will be working along with best colleagues and customers across the globe.Picture Yourself at Pega:
You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.Who You Are:
Should be ready to work in Support coverage in 24x7 rotational shifts including night shifts (4 days working model)Strong analytical and problem-solving skills.Bachelors or masters degree in computer science and Engineering or equivalentAbility to identify, propose and implement solutions and ability to work in a flexible, team environmentAptitudefor quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architectureAdvanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflictProven ability to interact directly with customers at all levelsDemonstrated customer-facing skills including expectation management, communication skills, information managementDemonstrated effective oral and written communication skills, including poise in pressure situationsGood to have:
Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)Troubleshooting and debugging experience would be an added advantageWhat You've Accomplished:
5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.4+ years of experience as a Java, J2EE software developer2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administrationDemonstrated ability to successfully interact in technical discussions.Fluent Italian and advanced English orally and written.Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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