Assistant Front Office Manager
1 mese fa
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Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of theFrench Zestand Sofitel luxury.
We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.
We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the"Rebirth of a Sydney Icon"with us
Job Description
As ouronsite full-time Assistant Front Office Manager, you will beensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Office operation to achieve brand & cleanliness standards, you'lldrive people management,guest feedback&problem resolution. Your day to day will look like:
Supervising guest arrivals and departures, including handling guest queries and complaintsEnsuring that room allocations and check in/check out processes follow set proceduresPreparing of Front Office monthly reportsSupervising lobby servicesLiaising with the Reservations office to ensure accuracy in room allocationWorking closely with Maintenance ensuring maintenance requests are completed quicklyManagement and support of the Front Office team, including coaching, training and performance management Qualifications Does this sound like you? Previous 3-5 years' in a Front Office roleFirst Aid Certificate and RSA requiredKnowledge of another language preferredDiscretion with guest interactions.Great attention to detail and an ability to problem solveStrong organisational skills.Proficient in Microsoft Suite and Outlook Additional Information In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as; Collaborative and supportive environment.Industry benefits from Day 1 including exclusivediscounts on accommodation, dining, bars and more in over 100 countrieswith Accor Hotels and our partners.Progressive leave policiesincluding 10 weeks parental leave.Complimentary dry cleaning & discounted city parking.We are aninclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Most importantly -learn from industry expertswith opportunities for development. We genuinely care about your success and want tohelp you growDiscover a world where life pulses with passion
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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