After Sales Regional Service Representative(Chinese Speaker)

2 settimane fa

Milano, Italia Byd Europe A tempo pieno

About the role: The After Sales Regional Service Representative play an important role to set up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer focused After Sales service level in Italy. You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as a contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will secure that the service procedure is carried out correctly and performs all administrative tasks needed.


Responsibilities:
Identify and implement the operational processes and systems necessary to provide exemplary service to dealers. • Facilitate the installation of spare parts during start-ups and product launches.
• Identify gaps and support internal departments to resolve issues.
• Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centers.
• Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.
• Work closely with internal teams, partners and various service providers to optimize customer communication, process flow and parts availability planning with the application and CRM.
• Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level and supply chain management.
• Take a customer-centric approach and provide a unique customer experience and easy support.
• Use customer feedback to continually improve the service provided to BYD customers
• Understand customer and market trends and anticipate customer expectations within BYD and its competitors
• Provide reports and share information with internal stakeholders to improve customer experience
• Document customer updates throughout their journey, using the CRM platform, ensuring up-to-date data capture.
• Be the primary point of contact, for the customer, across digital and physical touchpoints via different channels (inbound and outbound)
• Be the ambassador of BYD in the area of responsibility.


Your profile: Degree in Engineering or equivalent; Proven and certified EV technical experience and know-how is a must have; Extensive knowledge of diagnosis tools and reports; Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude); Extremely organised, ability to work with parallel workstreams, and manage pressure; Automotive background in technical roles (ideally for an OEM); Ability to work with different departments and characters, outstanding communication skills; Result driven; Confident in working with Microsoft Office suite (Excel, Powerpoint); Italian, Chinese& English language skillsare allrequired for this position.

We offer: Job in a fast-growing company and industry which represents sustainable technology; Performance and experience based competitive remuneration; Commuting allowance; Team building events and employee learning opportunities. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

#J-18808-Ljbffr

  • After Sales Regional Service Representative(Chinese Speaker)

    3 settimane fa

    Milano, Italia BYD Europe A tempo pieno

    About the role: The After Sales Regional Service Representative play an important role to set up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer focused After Sales service level in Italy. You will support the network of local...

  • Back Office Commerciale

    1 giorno fa

    Milano, Italia Randstad Italia Spa A tempo pieno

    Randstad Italy, InHouse division, is searching for a Multinational Chinese Company leading the Technology sector, a Commercial Contract Specialist for back office support to the sales and legal team. Responsabilità Are you Chinese, Italian and English speaker, with a passion for details and for negotiation with clients? Join the team!  You will be able to...

  • Sales Assistant

    7 giorni fa

    Milano, Italia Umana spa A tempo pieno

    Per corner di prestigioso brand del settore Moda e Lusso situato presso La Rinascente (MI), ricerchiamo n°1 Sales Assistant Chinese Speaker. La risorsa si occuperà di: Accoglienza e vendita assistita; Consulenza e soddisfazione delle esigenze della clientela; Riassortimento e riordino del punto vendita; Attività di cassa. Orario di lavoro: full time...

  • Administrative Specialist

    1 giorno fa

    Milano, Italia Randstad Italia Spa A tempo pieno

    Randstad Italy, InHouse division, is searching for a Multinational Chinese Company leading the Technology sector, a Administrative Specialist for the Administrative Department in Rome`s office. The position is open for candidates with 1 - 2 years of experience and with fluent knowledge of the Chinese, Italian and English languages.   Location: Rome Offer: 1...

  • Sales Assistant

    2 settimane fa

    Milano, Italia Umana spa A tempo pieno

    Per corner di prestigioso brand del settore Moda e Lusso situato presso La Rinascente (MI), ricerchiamo n°1 Sales Assistant Chinese Speaker.La risorsa si occuperà di:Accoglienza e vendita assistita;Consulenza e soddisfazione delle esigenze della clientela;Riassortimento e riordino del punto vendita;Attività di cassa.Orario di lavoro: full time dal lunedì...

  • Chinese Native Speaker

    2 settimane fa

    Milano, Italia Staff Spa A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, per azienda Retail di Lusso, famosa per borse e accessori femminili, seleziona la figura di Client Assistant Chinese Native speaker , da inserire all'interno della Boutique di Milano. Mansioni : Cercherai di scoprire le esigenze di ogni cliente e di guidarlo attraverso il marchio. Sarai proattivo nel...

  • Chinese Speaker Sales Associate

    7 giorni fa

    Milano, Italia Balmain A tempo pieno

    **General information**: **Organisation **:Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner....

  • After-sales Manager

    7 giorni fa

    Milano, Italia Zonergy A tempo pieno

    **Location: Milan, Italy**: - 1.Vacancies: 1 **Responsibilities**: - After sales service support, responsible for problem tracking, collection and trouble-shooting for solar system products like inverters, controllers, and energy storage batteries - Responsible for professional training on theoretical after-sales knowledge and practical operation -...

  • Client Advisor Chinese Speaker

    2 settimane fa

    Milano, Italia Umana Spa A tempo pieno

    Per corner di prestigioso brand del settore Moda e Lusso situato presso La Rinascente (MI) , ricerchiamo  n°1 Client Advisor Chinese Speaker . La risorsa si occuperà di: · Accoglienza e vendita assistita; · Consulenza e soddisfazione delle esigenze della clientela; · Riassortimento e riordino del punto vendita; · Attività di cassa. Orario di lavoro:...

  • Client Advisor Chinese Speaker

    2 settimane fa

    Milano, Italia Umana Spa A tempo pieno

    Per corner di prestigioso brand del settore Moda e Lusso situato presso La Rinascente (MI) , ricerchiamo  n°1 Client Advisor Chinese Speaker . La risorsa si occuperà di: · Accoglienza e vendita assistita; · Consulenza e soddisfazione delle esigenze della clientela; · Riassortimento e riordino del punto vendita; · Attività di cassa. Orario di...

  • Addetta/O Vendite Chinese Speaker Milano

    2 settimane fa

    Milano, Italia Axl Spa-Agenzia Per Il Lavoro A tempo pieno

    AxL SpA - Business Unit di MiHRo Fashion ricerca e seleziona per azieda cliente:Addetta/o alle vendite Chinese Speaker La risorsa sarà inserita all'interno della Rinascente Milano e si occuerà di: vendita assistita principali operazioni di cassa Si richiede: ottima conoscenza della lingua inglese ottimo standing pregressa esperienza in contesti di vendita...

  • Sales Assistant Chinese Speaker Luxury Boutique

    7 giorni fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group S.P.A., agenzia per il lavoro (Aut. Min. 26/11/04 Prot. N°1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del lusso RICERCA: Senior Sales Assistant Chinese Speaker _ Luxury Boutique Milano La risorsa sarà inserita all'interno di Boutique nel...

  • Sales Assistant Chinese Speaker Full Time Luxury

    1 mese fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. n. 1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del lusso ricerca: Sales Assistant Chinese Speaker _ Full time _ Luxury boutique La risorsa sarà inserita presso prestigiosa boutique su...

  • Impiegato After Sales

    4 settimane fa

    Milano, Italia ManpowerGroup A tempo pieno

    Il nostro cliente è una prestigiosa multinazionale del settore metalmeccanico, specializzata nella progettazione e costruzione di macchinari. Per il potenziamento del Team After Market ci hanno incaricato della Selezione di un: **IMPIEGATO AFTER SALES & SERVICE** **Descrizione e Caratteristiche della Posizione**: **Si occuperà di fornire supporto nei...

  • Sales Assistant

    4 giorni fa

    Milano, Italia Umana Spa A tempo pieno

    Per corner di prestigioso brand del settore Moda e Lusso situato presso La Rinascente (MI), ricerchiamo n°1 Sales Assistant Chinese Speaker.La risorsa si occuperà di:Accoglienza e vendita assistita;Consulenza e soddisfazione delle esigenze della clientela;Riassortimento e riordino del punto vendita;Attività di cassa.Orario di lavoro: full time dal lunedì...

  • Service Manager

    5 giorni fa

    Milano, Italia METZ Electronics S.r.l. A tempo pieno

    Metz Electronics Srl, the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...

  • Junior Chinese Speaker Luxury Corner

    1 mese fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group S.P.A., agenzia per il lavoro (Aut. Min. 26/11/04 Prot. N°1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del lusso RICERCA: JUNIOR CHINESE SPEAKER _ LUXURY CORNER La risorsa sarà inserita all'interno di un prestigioso luxury corner di...

  • After Sales Service Area Manager Dach

    4 settimane fa

    Milano, Italia LHH A tempo pieno

    Client Description: For one of our cliente that is an international standard-setter in the engineering and manufacturing of high-tech customized machinery in multiple sectors such as Converting, Packaging, and other industries, we are looking for an Service Sales DACH Area Manager. **Responsibilities** As a Service Sales Area Manager, you’ll report...

  • Client Advisor

    1 mese fa

    Milano, Italia Montblanc A tempo pieno

    We are looking for a Client Advisor who contributes actively to maximize the performance of the boutique through achievement of sales and strategic objectives, assuring a great customer experience and optimum profitability. MAIN TASKS: Strive to achieve boutique and personal sales targets with active participation in the daily sales process Develop...

  • Customer Service- After Sales con Sap

    4 settimane fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group SpA, agenzia per il lavoro (Aut. Min. 26/11/04 Prot. N°1101-SG) Milano Office ricerca per importante azienda leader a livello mondiale per la produzione di articoli di elettronica e di largo consumo un/una: CUSTOMER SERVICE- AFTER SALES CON SAP - Supportare i clienti per la gestione dei resi entro i tempi previsti dalla policy aziendale attraverso...