Customer Success Manager
2 mesi fa
Job Description: Location: Fully remote, EU timezone (CET +/- 2hours) Start date: ASAP Languages: Fluent English is mandatory Our client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.
Champion the customer's voice and ensure feedback is communicated and acted upon.
Implement and optimize AI-driven tools to streamline support tasks for faster and more effective resolutions.
Oversee a cohesive and integrated customer support strategy across various platforms.
Update knowledge base and FAQ to ensure accurate and comprehensive self-help resources.
Collaborate cross-functionally to inform product development and decisions from a customer-centric perspective.
Skills and Competencies: Exceptional direct communication skills to engage with customers empathetically and effectively.
Advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.
Qualifications: Relevant diploma or associate degree, Bachelors degree advantageous.
Minimum 5 years of customer support experience, with leadership experience preferred.
Proficiency in using CRM and digital feedback platforms.
Solid understanding of agile methodologies and experience with collaboration tools.
Fluency in English (written and spoken) Experience with sales automation tools is a plus or any previous role as an SDR/AE.
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Customer Success Manager
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Customer Success Manager
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Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from...
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Customer Success Manager
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Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.Working proactively with customers, you will help drive value derived from the...
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Manager-Customer Success
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Milano, Italia Sas - Global A tempo pienoJob DescriptionNice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...
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Customer Success Manager
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Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from the...
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Customer Success Manager
2 mesi fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived...
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Manager-Customer Success
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Milano, Italia Sas - Global A tempo pienoJob DescriptionNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...
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Manager-Customer Success
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Milano, Italia Sas A tempo pienoNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...
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Manager-Customer Success
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Milano, Italia SAS A tempo pienoNice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility...
