Customer Success Manager
4 giorni fa
We are looking for an experienced Customer Success Manager to join our global Customer Success team As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from the Clarivate Academic and Government solutions by supporting their desired business outcomes.
You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of the customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary.
About You – experience, education, skills, and accomplishments. Bachelor's degree in Library Information Science or related fields. At least 5 years of experience in a customer-facing role such as Customer Success, Account Management, or similar experience managing customer relationships. Previous experience with library software solutions from Ex Libris, such as Alma, PrimoVE, or Leganto, or similar library solution(s). A background in academic libraries, government, or higher education. Fluency in both Italian and English is required. It would be great if you also had . . . Master's degree. Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.). A background in academic libraries, government, or higher education strongly preferred. What will you be doing in this role? Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment, and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support the goal of a best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the globe who are passionate about helping higher education institutions and libraries achieve their goals.
Hours of Work This is a full-time, permanent position based in Italy (remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.
#LI-Remote
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
#J-18808-Ljbffr
-
Customer success manager
5 mesi fa
Milano, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Manager
5 mesi fa
Milano, Italia Manpowergroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer success manager
5 mesi fa
Milano, Italia ManpowerGroup A tempo pienoIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Manager
5 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione : Il/La candidato/a...
-
Customer Success Manager
4 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Manager
24 ore fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione:Il/La candidato/a che...
-
Manager, Customer Success
4 mesi fa
Milano, Italia Docebo A tempo pienoAbout This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia Lexmark International, Inc. A tempo pienoJob Title: Customer Success ManagerLexmark International, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for managing the delivery of contracted Managed Services and Solutions to our clients' satisfaction.Key Responsibilities:Manage and execute a Managed...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia ManpowerGroup A tempo pienoDescrizione della PosizioneIl nostro cliente è una prestigiosa realt di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una:Customer Success ManagerDescrizione e Caratteristiche della...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This OpportunityThe Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo. This role focuses on driving customer satisfaction, retention, and growth by building strong relationships with customers.Key ResponsibilitiesExecute the Customer Success strategy aligned with Docebo's goals and...
-
Customer Success Manager
4 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a key leadership role at Docebo, responsible for driving customer satisfaction, retention, and growth by building strong relationships with customers.This role contributes to the customer success strategy, ensuring effective execution and driving continuous improvement to deliver exceptional customer...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia Markt-Pilot A tempo pienoWe are seeking a skilled Customer Success Manager to join our German, Italian, and US-based team at Markt-Pilot, a fast-growing SaaS start-up. Our innovative software helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence.As a Customer Success Manager, you will accompany our customers...
-
Customer Success Manager
5 mesi fa
Milano, Italia iGenius A tempo pienoWork somewhere with the creativity of a scaleup and expertise of an enterprise. We’re looking for a world-beating Customer Success Manager who will report to the Head of Go to Market and Customer Success. You’ll work in an international team where you’ll manage a Customer Success Team in order to contribute to building relationships, reviewing...
-
Customer Success Manager
4 giorni fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from...
-
Customer Success Manager
3 giorni fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.Working proactively with customers, you will help drive value derived from the...
-
Customer Success Manager
3 settimane fa
Milano, Lombardia, Italia Market Pay A tempo pienoAbout Market PayMarket Pay is a French fintech company founded in 2016, specializing in omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through innovative solutions that enhance the customer experience.Job DescriptionWe are seeking a highly skilled Customer Success Manager to lead...
-
Customer Success Manager
5 giorni fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived...
-
Customer Success Manager
3 giorni fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from the...
-
Customer Success Manager
1 settimana fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced **_Customer Success Manager_** to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived...
-
Customer Success Manager
5 mesi fa
Milano, Italia TechneValue GmbH A tempo pieno**Customer Success Manager** **-- **Fluent German is mandatory** --** Important tasks include: - Supervise interactions between customers and Servicedesk - Train and organize employees (Servicedesk) on how to provide customer assistance - Collect and analyze data to improve customer service health by identifying solutions for improving the service...
