Customer Success Manager

6 mesi fa

Milano, Italia Mia-Platform A tempo pieno

**About us ‍ ️‍ ️**

Mia-Platform is a highly innovative tech company with the mission of promoting and guiding the digital transformation of large companies.

We brought to the market the first solution for the end-to-end creation of cloud-native digital platforms.

**The role**

As a Customer Success Manager at Mia-Platform, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success.

**Key responsibilities**
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations
- Understand and align with the client's business goals, challenges, and objectives to deliver tailored solutions
- Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software
- Identify and address any adoption roadblocks or challenges and develop solutions to overcome them
- Proactively inform clients about product updates, enhancements, and new features
- Identify upsell and cross-sell opportunities that align with the client's evolving needs and objectives
- Work closely with the sales and marketing teams to drive additional revenue from existing accounts.
- Act as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution
- Data Analysis and Reporting

**We offer**:

- Training path and access to Mia-Platform hub with a vastity of training courses
- Creative and agile environment
- Team building and many surprising events
- Ticket restaurants
- Insurance coverage for medical expenses (Fondo Est)
- Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travels, technology etc.)
- Food and beverage discounts
- Discounts on traveling and languages studying
- Many amenities at our offices
- Bachelor's degree in a relevant field. MBA or equivalent is a plus
- Proven experience as a Customer Success Manager, Account Manager, Product Owner or similar roles in a B2B software company
- Strong understanding of the software and technology industry
- Excellent communication, presentation, and negotiation skills
- Problem-solving and strategic-thinking abilities
- Ability to analyze data and derive actionable insights
- Customer-focused mindset with a passion for client success
- Strong project management and organizational skills
- Agile enthusiast

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