Manager Customer Engineers

4 settimane fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are always learning.
Insatiably curious.
We lean into uncertainty, take risks, and learn quickly from our mistakes.
We build on each other's ideas because we are better together.
We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.
Together we make a difference.
**Responsibilities**:
- **
People Leader**: Build and grow healthy teams (i.e.
CSAs & CEs) through talent management, diversity and inclusion, coaching, and career development.
Respected technology leader with the ability to attract, retain, and develop the most technical resources in the field (i.e.
CSAs, and CEs).
Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.
- **Engage** with the area's most strategic customers as executive sponsor to accelerate digital transformation journey and help customers build microservices architectures with scalable databases to capture innovation.
- Be the **cloud-consumption leader** in the field for your Area, owning the business and results of Application Innovation.
Vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.
- **Lead **your team to utilize "Well-Architected" framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability.
- **Partner** with all required Microsoft stakeholders in the subsidiary to land and drive Application Innovation CSA role clarity, account coverage, project assignment and effective cross-team collaboration.
- **Drive** operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
- **Inspire** your team to win developer affinity to Azure platform through tech intensity.
- **Exceed** customer support obligations as needed.
**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND proven experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR equivalent experience.
- People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Collaboration.
Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers
- Communication.
Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
- Good Italian and English communication skills
**Technical**
- Proven ability to map the customer's needs to technical solutions
- Strong technical understanding of cloud deployment scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
- Demonstrated Technical leadership through prior technical coaching/leadership roles
- Ability to act on Customer Escalation and needs, Unblock the customer through orchestration of right resources at the right time

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