Customer Care Representative Italian

5 mesi fa


Lazio, Italia Ria Financial Services A tempo pieno

Job Description Customer Care Representative - Italian Speaker Ria Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid' Spain. As a Customer Care Representative' you will play a key role in providing exceptional service to our customers by addressing their inquiries' resolving complaints' and ensuring a positive customer experience. Responsibilities Responsibilities: - Respond promptly and professionally to inbound calls' emails and chats from customers regarding their transactions' needs' or issues. - Listen actively to customers' empathize with their concerns' and provide practical solutions. - Build and maintain strong relationships with customers and colleagues based on trust and reliability. - Utilize company software and tools effectively to assist customers and maintain accurate records. - Adhere to departmental metrics and goals while consistently delivering excellent customer service. - Make appropriate product or service recommendations based on customer needs. Qualifications Qualifications: - High school diploma or equivalent (college education preferred). - Minimum of 1-2 years of experience in customer service or call center roles. - Proficiency in MS Office and internet navigation. - Strong verbal and written communication skills. - Ability to work flexible schedules and adapt to changing priorities. - Customer-focused mindset with attention to detail and problem-solving skills. - Fluent in Italian, additional languages are is a huge plus. If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment' apply for this exciting opportunity and let's talk



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