Deputy General Manager

4 giorni fa

Amalfi, Italia Anantara A tempo pieno

**Descrizione dell'azienda**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.
Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It's perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it's also only 5 minutes' walk from Amalfi's harbor and town center.
Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica - Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.
Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.
**Descrizione del lavoro**
Anantara Convento di Amalfi Grand Hotel is looking for a new Deputy General Manager to join the team.
**Job description**
The Deputy General Manager plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring that all departments work cohesively to deliver exceptional guest experiences and maintain the highest standards of service. The DGM will act as a key leader in the hotel, driving operational excellence and fostering a culture of teamwork, innovation, and luxury hospitality.
**Key Responsibilities**:
- Assist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations.
- Demonstrate strong organizational skills by effectively prioritizing tasks, managing multiple departments simultaneously, and ensuring deadlines are consistently met.
- Oversee day-to-day operations across all departments, including front office, housekeeping, food & beverage, and maintenance, to ensure seamless service delivery.
- Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
- Champion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests.
- Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
- Collaborate with department heads to develop and implement initiatives that improve the guest experience.
- Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
- Assist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel's values and standards.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Assist the General Manager in the preparation and management of the hotel's budget and financial performance, ensuring profitability and cost control.
- Monitor revenue and expenses, implementing strategies to maximize revenue and optimize costs while maintaining service quality.
- Analyze financial reports and performance metrics to identify trends and areas for improvement.
- Collaborate with the General Manager in developing and executing the hotel's strategic plan and marketing initiatives to achieve business goals.
- Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.
**Qualifiche** Qualifications**:
**Education**:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
**Experience**:
- Minimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.
**Skills & Knowledge**:
- Strong understanding of hotel management operations, financial management, and guest service principles.
- Excellent organizational skills, with the ability to manage multiple priorities and complex operations efficiently.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Proficiency in hotel management software and Microsoft Office Suite.
- Fluent in English and Italian; knowledge of additional languages is a plus.
**Informazioni aggiuntive** Benefits**
**Join the World of Anantara and Discover Our Exclusive Benefits**
At Anantara, we don't just

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