Customer Relations Manager

1 mese fa

Catania, Italia Ikea A tempo pieno

Descizione del ruolo ID dell'offerta: 262220 Data della pubblicazione: 21/10/2024 WHAT YOU'LL NEED TO HAVE• Solid understanding of Customer Services and Customer Care in an Omni-channel environment• Proven leadership skills • Ability to understand the key principles of the shopping experience and customers' expectations• Proven record/experience of developing people and organizations• Ability to quickly gain and apply knowledge of the local market and business conditions• Ability to influence management colleagues and to create a win-win situation when handling conflict situations• Ability to make thinks happen with flexibility, speed and simplicity• Experienced in creating and implementing mid-term plans, setting budgets and following up goals• Proven experience of being a valuable contributor to customer satisfaction and business unit results• Self-reliant and motivated with a proven ability to work as part of a team as well as independently• Self-confident and assertive with the ability to influence through the use of customer insights• Experienced in problem-solving and conflict-management• Good analytical skills, strong organizational skills and an ability to prioritize• Future national or International mobility• Ability to communicate confidently and clearly in English WHAT YOU'LL BE DOING DAY TO DAY• Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.• Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.• Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.• Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.• Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.• Support commercial initiatives and priorities before, during and after the shopping experience.• Identify and develop the many talents in the unit and within the department to secure succession planning.• Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture.• Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations.• Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practise and in accordance with local legislation.
WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits.
You'll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.
As part of the team you'll have access to: • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€ • Employee discount: 15% on the purchase of IKEA products for personal use • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) • Corporate discounts: you'll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed)
our goals.
Every year all the co-workers can be rewarded for how we develop our business together WE CARE FOR PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality.
We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.
Registra più tardi Candidati per una posizione lavorativa

  • Customer Service Manager

    3 settimane fa

    Catania, Sicilia, Italia IKEA A tempo pieno

    Job Title: Customer Relations ManagerJob SummaryAs a Customer Relations Manager at IKEA, you will be responsible for ensuring a customer-focused culture throughout the market, driving a customer-centric approach to business decisions, and identifying and removing hindrances to secure an easy buying experience. Key Responsibilities- Drive a customer-focused...

  • Customer Relations Manager

    1 mese fa

    Catania, Italia IKEA A tempo pieno

    **Job ID**: 262220 **Date posted**: 21/10/2024 WHAT YOU'LL NEED TO HAVE - Solid understanding of Customer Services and Customer Care in an Omni-channel environment - Proven leadership skills - Ability to understand the key principles of the shopping experience and customers’ expectations - Proven record/experience of developing people and organizations -...

  • Customer Relations Manager

    2 settimane fa

    Catania, Italia IKEA A tempo pieno

    Job ID: 262220 Date posted: 21/10/2024 WHAT YOU'LL NEED TO HAVE Solid understanding of Customer Services and Customer Care in an Omni-channel environment Proven leadership skills Ability to understand the key principles of the shopping experience and customers’ expectations Proven record/experience of developing people and organizations Ability to...

  • Customer Relations Manager

    1 mese fa

    Catania, Italia Ikea A tempo pieno

    Job ID: 262220Date posted: 21/10/2024WHAT YOU'LL NEED TO HAVE Solid understanding of Customer Services and Customer Care in an Omni-channel environment Proven leadership skills Ability to understand the key principles of the shopping experience and customers' expectations Proven record/experience of developing people and organizations Ability to quickly gain...

  • Customer Relations Manager

    3 settimane fa

    Catania, Italia IKEA A tempo pieno

    Job ID: 262220Date posted: 21/10/2024WHAT YOU'LL NEED TO HAVESolid understanding of Customer Services and Customer Care in an Omni-channel environmentProven leadership skillsAbility to understand the key principles of the shopping experience and customers’ expectationsProven record/experience of developing people and organizationsAbility to quickly gain...

  • Customer Relations Manager

    1 mese fa

    Catania, Italia Ikea A tempo pieno

    Descizione del ruolo ID dell'offerta: 262220 Data della pubblicazione: 21/10/2024 WHAT YOU'LL NEED TO HAVE• Solid understanding of Customer Services and Customer Care in an Omni-channel environment• Proven leadership skills • Ability to understand the key principles of the shopping experience and customers’ expectations• Proven record/experience...

  • Customer Relations Manager

    1 mese fa

    Catania, Sicilia, Italia Ikea A tempo pieno

    Descrizione del ruoloResponsabilità chiaveGarantire che la customer focus e i piani di business rilevanti si relazionino e si combinino in un piano d'azione locale che viene operativamente implementato e soddisfatto.Guidare una cultura focalizzata sul cliente in tutto il mercato e garantire un'esperienza di acquisto ispiratrice in cui è sempre facile per i...

  • Customer Service Manager

    3 settimane fa

    Catania, Sicilia, Italia Ikea A tempo pieno

    Customer Service Job DescriptionRole Description: We are seeking a Customer Service Manager to lead our customer-facing teams and develop a customer-centric culture throughout the market.Key Responsibilities:Develop and implement local action plans that align customer focus and business plans.Drive a customer-focused culture and secure an overall inspiring...

  • Customer Service Excellence Manager

    3 settimane fa

    Catania, Sicilia, Italia Ikea A tempo pieno

    Come funziona il ruoloIl ruolo di Customer Service Excellence Manager è responsabile di garantire un'esperienza di acquisto eccellente per i clienti e di migliorare continuamente i processi di customer service.Compiti e responsabilità• Assicurare che i clienti siano soddisfatti con la loro esperienza di acquisto• Identificare e rimuovere gli ostacoli...

  • Customer Experience Manager

    1 mese fa

    Catania, Sicilia, Italia Ikea A tempo pieno

    Job DescriptionAs a Customer Experience Manager at IKEA, you will be responsible for ensuring that our customers have an exceptional shopping experience. This includes driving a customer-focused culture throughout the market, securing an inspiring shopping experience, and removing hindrances to make it easy for customers to shop.Key ResponsibilitiesEnsure...

  • Spares Contract Manager

    3 settimane fa

    Catania, Sicilia, Italia Applied Materials A tempo pieno

    Job Summary:As a Spares Contract Manager at Applied Materials, you will be responsible for the successful management of customer accounts for spare part contracts and repairs. This role ensures timely completion of all activities related to spares contracts, accurate billing, and reconciliation.Key Responsibilities:Customer and Contract Repair...

  • East Sicily Area Officer – Delivery and Back Office Specialist

    4 settimane fa

    Catania, Sicilia, Italia Gobid Group A tempo pieno

    Job Title: East Sicily Area Officer – Delivery and Back OfficeAbout the Role:We are seeking a skilled and motivated individual to join our Sales Team as a Delivery and Back Office Assistant for the Catania area. The successful candidate will support the Sales Manager in all operations related to the inspection and collection of goods for sale.Key...

  • East Sicily Area Officer – Delivery And Back Office

    3 mesi fa

    Catania, Italia Gobid Group A tempo pieno

    East Sicily Area Officer – Delivery and Back OfficeIn the aim of expanding our workforce, we are looking for new talents to join our Sales Team. We are seeking a delivery and back-office assistant to support the Sales Manager for the Catania area. The selected candidate will assist the area manager in all operations related to the inspection and collection...

  • Store Manager

    4 giorni fa

    Catania, Italia RANDSTAD ITALIA A tempo pieno

    Randstad Italia, divisione Retail & Food, seleziona per prestigioso gruppo del settore retail uno store manager, addetto alla vendita assistita.Lo store manager che stiamo cercando svolgerà le seguenti attività:- realizzare gli obiettivi di vendita, assicurando la massima customer satisfaction ed una customer experience nel rispetto delle politiche...

  • Team Manager

    5 mesi fa

    Catania, Italia Primark A tempo pieno

    BR Team Manager Catania Descrizione posizione Primark, realtà internazionale del Fashion Retail con punti vendita in Italia e più di 5. collaboratori, continua la sua espansione aprendo nuovi negozi nei prossimi mesi.Vuoi far parte anche tu di questo ambizioso progetto?Entrando nella nostra realtà avrai la possibilità di lavorare in punti vendita con un...

  • Project Manager

    2 settimane fa

    Catania, Italia Smart Skills Center Agenzia Per Il Lavoro Srl A tempo pieno

    Smart Skills Center APL - Agenzia per il Lavoro, seleziona per Cliente del Settore ICT un/a PROJECT MANAGER   La risorsa si occuperà di: Redditività e gestione delle commesse acquisite in autonomia; Controllo dei costi e dei ricavi; Fatturato e Incasso; Customer Satisfaction Requisiti: Diploma e/o Laurea in Materie Scientifiche; Esperienza pregressa nel...

  • Product Manager

    3 settimane fa

    Catania, Sicilia, Italia Eurospin Italia SPA A tempo pieno

    About the Role:We are seeking an experienced Product Manager to lead the development of high-tech innovations that drive business growth and customer satisfaction.Key Responsibilities:Develop and execute product strategies that meet customer needs and business objectives.Collaborate with cross-functional teams to design and launch new products.Analyze market...

  • Strategic Operations Manager

    2 settimane fa

    Catania, Sicilia, Italia Amazon Italia Transport Srl A tempo pieno

    A key role in Amazon Italia Transport Srl, the Military Operations Manager oversees a team of Area Managers, fostering operational excellence to deliver a seamless customer experience. This involves driving continuous improvement initiatives and collaborating with various teams, including HR, Finance, Health and Safety, and Security.Key...

  • Store Manager Sud Italia

    3 settimane fa

    Catania, Italia Primark A tempo pieno

    BR Store Manager Sud Italia Catania Descrizione posizione Primark, realtà internazionale del Fashion Retail con punti vendita in Italia e più di 5. collaboratori, continua la sua espansione aprendo nuovi negozi nel Sud Italia nei prossimi mesi.Vuoi essere il nostro prossimo Store Manager?Avrai la possibilità di gestire un punto vendita con un gruppo...

  • Store Manager Centro Sicilia

    1 mese fa

    Catania, Sicilia, Italia Gifrab Italia Spa A tempo pieno

    Store Manager Centro SiciliaGifrab Italia Spa, a leading company in the Fashion Retail sector, is seeking a Store Manager for its prestigious store at the CC Centro Sicilia in Catania. The ideal candidate will have a proven track record in a similar role and a strong background in Fashion Retail.Key Responsibilities:Ensure the smooth operation of the store...