Customer Experience Specialist
3 giorni fa
Social network you want to login/join with: Client: MSX International Location: Marghera, North of Italy, Hybrid Job Category: Customer Service EU work permit required: Yes Job Reference: 5f2f65a6ba42 Job Views: 2 Posted: 20.03.2025 Expiry Date: 04.05.2025 Job Description: Customer Experience Specialist 40 hours a week Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The Academy has the job for you The Academy is looking for a new proactive and enthusiastic customer experience specialist to join our team. Purpose of the position: The Customer Experience Specialist works closely with the Customer Experience Centre (CEC) Manager and the Senior Consultant at The Academy. As a professional responsible for managing phone calls and interviews with customers across various recontact campaigns managed by the CEC, the main goal is to handle all types of calls effectively and efficiently. This includes providing quality service and scheduling appointments with dealerships (based on the project), aiming for excellence and customer satisfaction. Manage assigned contacts Ensure customer satisfaction and manage follow-ups Effectively and efficiently manage the compilation of reports with the aim of providing quality service About you: We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results, as well as: Bachelor's Degree in Economics, Communication or similar Fluent level of Italian and English Excellent MS Office skills especially in MS Excel and PPT Ability to work on your own What's in it for you? When you join our team, you become part of The Academy family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry. At The Academy, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce. Working pattern and location: 40 hours per week Monday – Friday About The Academy: Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups. In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy's sales methodology. The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions. It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers. The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. Only selected candidates will receive a direct response. J-18808-Ljbffr
-
Ce Customer Experience And Business
1 settimana fa
Montà, Italia Apac A tempo pieno**Job Description**:COMPANY PROFILE:PRIMARY FUNCTION:The Customer Experience team is focused on fostering a Customer Centric mindset by defining and executing the Global Customer Experience strategy, identifying key CX metrics for tracking experience quality, satisfaction, and loyalty through all the different steps of the Customer Journey.The role of the...
-
Customer Experience Representative
3 giorni fa
Montà, Italia Tn Italy A tempo pienoCompany Overview: Our company has developed significant expertise in sales, service and marketing since its foundation in 2007 in Italy. We offer a range of services including Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle...
-
Customer Care Specialist
2 settimane fa
Montà, Italia Phonika A tempo pienoCUSTOMER CARE SPECIALISTPHONIKA S.p.A. ricerca per apertura nuovo comparto aziendale "CUSTOMER CARE"4 CUSTOMARE CARE SPECIALIST.Non è necessaria pregressa esperienza nel settore.ORARIO: Full timeOFFERTA: Inserimento in team di lavoro giovane e dinamicoContratto di lavoro: Tempo pienoOrario:- Dal lunedì al venerdìConsiderazioni sul COVID-19:SI
-
Customer Service Specialist
4 settimane fa
Montà, Italia Zegna A tempo pienoCustomer Service Specialist - Fixed Term/Tempo Determinato WHY JOIN US The Zegna Group is one of Italy's most famous family-driven companies, recently listed on the NYSE. Inspired by our founder Ermenegildo's vision and rooted in 112 years of history, the brand Zegna designs, creates, and distributes luxury menswear and accessories. Zegna is deeply grounded...
-
Customer Service Specialist
4 settimane fa
Montà, Italia Ermenegildo Zegna Holditalia S.P.A A tempo pienoBrand Zegna Contract type: Permanent Job Team: Product Development, Manufacturing, End-to-end Supply Chain/Customer Service Customer Service Specialist - Fixed Term/Tempo Determinato WHY JOIN US The Zegna Group is one of Italy's most famous family-driven companies, recently listed on the NYSE.Inspired by our founder Ermenegildo's vision and rooted in 112...
-
Customer Specialist
3 settimane fa
Montà, Italia S&You Italia A tempo pienoIl nostro cliente è un'importante Realtà operante nella commercializzazione di Beni di Largo Consumo.Per la loro sede nella provincia di Torino nord ricerchiamo:CUSTOMER SERVICE SPECIALIST - INGLESE FLUENTELa nuova figura nell'ambito della funzione Customer Service opererà a diretto riporto del Responsabile dell'Amministrazione, Contabilità e Customer...
-
Customer Service Specialist
3 settimane fa
Montà, Italia Freudenberg Sealing Technologies S.A.S. Di Externa Italia S.R.L.U. A tempo pienoWorking at Freudenberg: "We will wow your world"This is our promise.As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually.Be surprised and experience your own wow moments.-Some of your BenefitsCafeteria/...
-
Customer Service
2 settimane fa
Montà, Italia Seaz A tempo pienoOur client is well established in the manufactoring sector and it is part of an international group.We are now recruting for aCUSTOMER SERVICE & LOGISTICS SPECIALISTPurpose of the Job:The Customer Service & Logistics Specialist is the primary point of contact for customers and is responsible for all facets of customer order fulfillment.Objectives &...
-
Store Leadership and Customer Experience Director
4 settimane fa
Montà, Italia Salomon A tempo pienoSalomon's MissionAt Salomon, we believe that everyone deserves to experience the thrill of the outdoors. We're dedicated to creating innovative, high-quality products that empower athletes to push their limits and achieve greatness.Job DescriptionThe Assistant Store Manager plays a critical role in supporting the Store Manager in driving sales, improving...
-
Customer Implementation Specialist Ortodonzia Piemonte
4 settimane fa
Montà, Italia Dentsply Sirona A tempo pienoDentsply Sirona è alla ricerca di un/una:Customer Implementation Specialist Piemonteche si occuperà della promozione e vendita dei prodotti della linea Suresmile.La figura si occuperà inoltre di fornire agli odontoiatri consulenza circa il corretto utilizzo dei prodotti promossi, dimostrandone le potenzialità cliniche e incrementandone il volume di...
-
Montà, Italia Engineeringuk A tempo pienoDeployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer ExperienceSector: Customer Services, EngineeringRole: ProfessionalContract Type: PermanentHours: Full Time DESCRIPTION Amazon is at the forefront of innovation within the space of fulfillment technology and robotics.We are seeking an innovative and solutions-oriented Operations...
-
Customer Centricity Specialist
4 settimane fa
Montà, Italia Art Spa A tempo pienoART spa, acronimo diAdvanced Research Technology, è una realtà aziendale fortemente orientata alla Ricerca, allo Sviluppo e all'Innovazione; progetta e produce prodotti di eccellenza nell'elettronica ad elevate prestazioni nei settori Automotive, Motorsport e Aerospaziale, con apertura anche a nuovi mercati emergenti.Negli ultimi anni si è evoluta,...
-
Customer Service Specialist
1 giorno fa
Montà, Italia Freudenberg Sealing Technologies S.A.S. Di Externa Italia S.R.L.U. A tempo pienoFreudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments.The Freudenberg Group employs some 50,000 people in 60...
-
Customer Service Specialist
7 giorni fa
Montà, Italia Freudenberg Sealing Technologies S.A.S. Di Externa Italia S.R.L.U. A tempo pienoFreudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments.The Freudenberg Group employs some 50,000 people in 60...
-
Customer Service Specialist
3 settimane fa
Montà, Italia Named Group A tempo pienoNAMED GROUP, la nuova realtà del mondo nutraceutico, per la propria sedeNew Pentasita aCastelletto Stura (CN)è alla ricerca di un profiloCUSTOMER SERVICE SPECIALISTLa Risorsa, inserita all'interno del Team, avrà il compito di svolgere le seguenti attività:Responsabilità:Creazione e manutenzione anagrafiche clientiCaricamento ordini a gestionaleVerifica...
-
Montà, Italia Amazon Italia Transport Srl A tempo pienoDeployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience Amazon Development Centre Italy SRL - G85 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the...
-
Montà, Italia Amazon Development Centre Italy Srl - G85 A tempo pienoDeployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience Amazon Development Centre Italy SRL - G85 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the...
-
Customer Service Specialist
4 settimane fa
Montà, Italia Synergie Italia Divisione Permanent Torino Sud A tempo pienoDescrizione azienda Il nostro cliente è un'importante Realtà operante nella commercializzazione di Beni di Largo Consumo. Per la loro sede nella provincia di Torino nord ricerchiamo: Posizione CUSTOMER SERVICE SPECIALIST - INGLESE FLUENTE La nuova figura nell'ambito della funzione Customer Service Domoliving opererà a diretto riporto del Responsabile...
-
Customer Service Specialist
4 settimane fa
Montà, Italia Synergie Italia Divisione Permanent Torino Sud A tempo pienoDescrizione azienda Il nostro cliente è un'importante Realtà operante nella commercializzazione di Beni di Largo Consumo.Per la loro sede nella provincia di Torino nord ricerchiamo: Posizione CUSTOMER SERVICE SPECIALIST - INGLESE FLUENTE La nuova figura nell'ambito della funzione Customer Service Domoliving opererà a diretto riporto del Responsabile...
-
Montà, Italia Amazon Eu Sarl - D68 A tempo pienoDeployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience Amazon Development Centre Italy SRL - G85 Galliate - 2 ore fa Amazon is at the forefront of innovation within the space of fulfillment technology and robotics.We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to...
