Sales Capabilities Training Coordinator

1 mese fa


Lazio, Italia Carnival Corporation & Plc A tempo pieno

Job Description
Are you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors? If so, we have the perfect opportunity for you
We are seeking a bright and motivated individual to join our Sales Capabilities team. Your main role will be to transform our Customer Center operators into true Costa Storytelling Ambassadors, effectively conveying our Unique Selling Propositions (USPs).
Who we are:
Welcome to our global community We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard.
How you'll live your ambition:
We're looking for a Training Coordinator to join the Sales Capabilities team at the Company's Headquarter in Genoa – Italy. You'll have the opportunity to join in a dynamic and international environment, helping to shape the future of our Customer Center sales teams. If you're ready to take on this exciting challenge and make a real impact, we want to hear from you
Demonstrate your passion
You will prepare and deliver training content in Italian and English to the GOA and International Customer Center teams, enhancing their knowledge of Costa products, USPs, and sales techniques.
You will provide feedback and coaching to Customer Center operators (Cruise Experts) through one-on-one and recorded sessions, ensuring quality standards and preparing related reports and presentations.
You will monitor and evaluate the effectiveness of training programs by collecting and analyzing responses from pre- and post-tests, and preparing monthly reports in PowerPoint and Excel.
You are an able motivator and will inspire the sales force in transferring the unique features of our cruises to our future potential guests within a set time frame.
You are gifted with a critical ability to effectively synthesize and reprocess content to make it concrete and understandable on knowledge base platforms for easy use by end users.
Get things right
You will support your functional manager in planning trainings and updating training calendars weekly.
You will collaborate with your functional manager in the international coordination of local training teams across regions.
You will manage and update content in knowledge base platforms.
You will identify areas of improvement for our customer center operators to optimize the process, following the shared guidelines.
Safety First
Your project management skills will enable you to work with goals and deadlines.
What makes you unique:
You have gained a minimum 3 years of experience in a sales force trainer/coach/trainer role in a medium/large company.
You hold an academic background in Human Resources, Education Sciences Letters, Economics or related fields.
You have experience in analyzing, synthesizing and processing collected data.
You possess empathy, enthusiasm, and excellent communication skills with a natural ability to transmit content effectively.
You are proficient in Word, Excel and PowerPoint. Knowledge of Power BI is a plus.
As a global citizen, you embrace diversity and communicate fluently in English. Knowledge of one other foreign language (French, Spanish or German) is a plus.
You are a real team player, talented in organization, prioritizing, and maintaining a focus on customer management, preparing ad hoc training content for our cruise experts.
Why Costa
We are looking for individuals who embody the spirit of sales force trainers and play a key role within our organization, supporting business results.
You will need to demonstrate excellent communication and listening skills.
You'll be located at our Genoa offices, where our strategies pulse to life and our ships set sail. Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience.
Diversity Equity & Inclusion
Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.
Join us, let's set sail on an unforgettable journey together. Apply today to drive success and live your ambition

#J-18808-Ljbffr



  • Lazio, Italia Philip Morris International Management Sa A tempo pieno

    ```htmlCapabilities Development CoordinatorBe part of a revolutionary changeAt Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver...

  • Sales Coordinator

    2 settimane fa


    Lazio, Italia Auberge Resorts, Llc A tempo pieno

    The Sales Coordinator assumes a pivotal role, providing support for the remote and on-site sales team. This role curates a seamless experience.Duties include the coordination of all daily needs required to assist the group sales managers and the area director of sales; including prospecting and qualifying group leads, managing Delphi bookings, advanced...


  • Lazio, Italia Treatwell A tempo pieno

    Field Sales Coordinator In ottica di crescita del nostro Team Commerciale siamo alla ricerca di una figura di Field Sales Coordinator per la città di Roma.La risorsa si occuperà di coordinare la nostra squadra di Field Sales, andando ad individuare e sviluppare nuove opportunità di business sul territorio assegnato, con l'obiettivo di creare...


  • Lazio, Italia Axyon Ai Srl A tempo pieno

    About Us: Axyon AI is a cutting-edge fintech company dedicated to integrating AI-powered predictive analytics into the investment management industry. We collaborate with asset managers and hedge funds to deliver high-performing, AI-driven investment strategies using our proprietary, fully automated AI/deep learning technology for financial time series. We...


  • Lazio, Italia Bvlgari A tempo pieno

    Within the Global Retail Excellence and Sales training team we are looking for a Retail Training Project Manager based in Rome.The talent will be responsible for leading the organization and coordination of training events such as Train the trainers within the global retail training community, Retail Conventions and all training sessions/pilots lead by...


  • Lazio, Italia Bulgari A tempo pieno

    PosizioneWithin the Global Retail Excellence and Sales training team we are looking for a Retail Training Project Manager based in Rome.The talent will be responsible for leading the organization and coordination of training events such as Train the trainers within the global retail training community, Retail Conventions and all training sessions/pilots lead...


  • Lazio, Italia Bulgari A tempo pieno

    Posizione Within the Global Retail Excellence and Sales training team we are looking for a Retail Training Project Manager based in Rome.The talent will be responsible for leading the organization and coordination of training events such as Train the trainers within the global retail training community, Retail Conventions and all training sessions/pilots...


  • Lazio, Italia Auberge Resorts, Llc A tempo pieno

    Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school, is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent...

  • Emea Training Manager

    4 settimane fa


    Lazio, Italia Baxter Healthcare A tempo pieno

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Emea Training Manager

    3 settimane fa


    Lazio, Italia Baxter Healthcare A tempo pieno

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • Lazio, Italia Gi Group S.P.A A tempo pieno

    HiRevo Office Roma è la specializzazione di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito accounting, sales, marketing, HR, legal, purchasing and office management.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso...

  • Sales Trainer

    3 mesi fa


    Lazio, Italia Gtt Communications, Inc. A tempo pieno

    Job Title: Sales Trainer Location: EU/US (flexible) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined...

  • Emea Training Manager

    3 settimane fa


    Lazio, Italia Baxter A tempo pieno

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • Lazio, Italia Gi Group S.P.A A tempo pieno

    HiRevo Office Roma è la specializzazione di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito accounting, sales, marketing, HR, legal, purchasing and office management.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso...


  • Lazio, Italia Confidenziale A tempo pieno

    Sales Administrator The key responsibilities of a Sales Administrator include but not limited to the following: Responsibilities Handling all incoming enquiries to the sales team with prompt action. Generation of renewal and co-term quotations. Production of weekly sales reports using Sales Force to monitor renewal deal allocations and statuses. Distribution...


  • Lazio, Italia Gi Group Spa Filiale Di Roma Nazionale A tempo pieno

    FILIALE: ROMA OFFICESPECIALIZZAZIONE: OFFICEHiRevo Office Roma è la specializzazione di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito accounting, sales, marketing, HR, legal, purchasing and office management.Siamo un team di professionisti appassionati,...


  • Lazio, Italia Confidenziale A tempo pieno

    Confidenziales looking for you. The moment a guest enters one of our Confidenziale, they have a truly memorable experience. For our Confidenzialeased in Rome, we are looking for passionate talents who want to put themselves out of their comfort zone in a new challenge and ready to compete with colleagues of international calibre. Luxury hospitality from...

  • Mice Coordinator

    3 mesi fa


    Lazio, Italia Baglioni Hotels & Resorts A tempo pieno

    A fantastic opportunity has arisen within Baglioni Hotel Regina. We are looking to recruit a MICE Coordinator to support and work closely alongside our Sales Director MICE & Corporate to maximise revenue in Groups and Events, taking enquiries and looking after the day to day running of events. As part of the MICE Coordinator team based in Baglioni Hotel...


  • Lazio, Italia Gigamon A tempo pieno

    Gigamon, recently certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their hybrid...

  • Coordinatore

    2 settimane fa


    Lazio, Italia Gi Group Holding A tempo pieno

    HiRevo LifeScience è la specializzazione di Gi Group Holding (www.gigroupholding.it), dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito Sales & Marketing, Clinical Research, Regulatory e Operation dei settori Farmaceutico e Medicale.In collaborazione con Azienda farmaceutica , siamo alla ricerca per il plant di...