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2 settimane fa


Milano, Italia Dp World A tempo pieno

Key ResponsibilitiesCustomer satisfaction & Operational excellenceResponsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfacesCommunicate with concerned parties for the improvement of the process interfacesEscalation contact in case of issues/problems and ensure corrective/preventive actionsBusiness DevelopmentCoordinate implementation of new business with SalesEnsure local sales developmentRetain and develop branch accountsManagementPeople and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR.Ensure proper interfaces Sales - OperationsResponsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)Ensure alignment with Product Managers, Sales Manager and FinanceResponsible for adherence of QMS and all other standards.Adherence to Security/Safety Guidelines and external regulationsReporting and Statistics (Volumes, KPI's)RequirementsWe are looking for a seasoned professional with 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence. Minimum 5 years' experience in management with P&L responsibility.Successful management of all key stakeholder relationships including shareholders and external government agencies.Advanced knowledge of logistics process and security procedures and protocols.Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.High level analytical, conceptual and problem-solving skills.Strong commitment to client service excellence with the ability to build solid relationships.#LI-AD1#J-18808-Ljbffr


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